C90 Codec continous rebooting

clark white · ‎08-10-2014

Hello,

C90 was continously rebooting, so i thought becz of software crashed it is rebooting, i upload the new software image s52000tc6_3_2 and after that below is the status.I think i am using the wrong pkgextract and u-boot file. cananybody route me to proper files.

#################################################################
###Bad trap at PC: 5861d73c (4898d73c), SR: 1000b032, vector=400
NIP: 5861D73C XER: 20000000 LR: 5861D73C (4898d73c) REGS: 0eb8d928 TRAP: 0400 DAR: 00000000
MSR: 1000b032 EE: 1 PR: 0 FP: 1 ME: 1 IR/DR: 11

GPR00: 5861D73C 0EB8DA18 0EB8DF48 00000000 0FFFC620 0000002E E0024000 0FFFBE00
GPR08: 00000008 0FFFBE00 0FFFBE08 00001C00 00000003 09060000 0FC23000 0FC260A0
GPR16: 0FC26068 0FC26060 0FC26060 0FC260A0 0FC2608C 0FC06ABC 0FC26068 0FC26060
GPR24: 0FFFD23E 0FC2607C 68FE81C0 6581A91B 08916E22 2FF15DFD 44EC1598 1CC1CC94
Call backtrace:
5861D73C
Call backtrace (flash address):
4898D73C
Exception in kernel pc 5861d73c signal 0
Resetting the board.

U-Boot 2009.03-39 (Aug 20 2009 - 14:14:54) MPC83XX

Reset Status: Software Hard, External/Internal Soft, External/Internal Hard

CPU:   e300c1, MPC8347_TBGA_EA, Rev: 3.0 at 600 MHz, CSB: 200 MHz
I2C:   ready
DRAM: DDR2 RAM: 512 MB
RAM data bus test       [PASS]
RAM address bus test    [PASS]
FLASH: 4 MB
NAND: 2048 MiB
*** Warning - bad CRC, using default environment

RTC:   2014-08-10 (Sunday) - Time: 19:57:34
PCI Video Processor Detection   [PASS]
Saturn main board
       Rev: F
       SN: PH0770329
       Object level: 08,11
       MAC: 00:50:60:82:AE:CC
Saturn video board
       Rev: E
       SN: PH0757007
       Object level: 08
Saturn audio extension board
       Rev: D
       SN: PH0670585
       Object level: 03
Saving new default environment
Un-Protected 1 sectors
Erasing Flash...
. done
Erased 1 sectors
Writing to Flash... done
Protected 1 sectors
Net:   TSEC0, TSEC1
Hwmon: 30
Eth:   Configure the external switch 88e6121
       (phy1,reg0=0x1140)
Press 'b' to enter u-boot prompt
Press 'c' to stop autoboot: 0
yaffs: Mounting /flash
Setting up Davinci HD (01.00.00)... 675Mhz       [DONE]
Setting up Davinci HD (01.01.00)... 675Mhz       [DONE]
Setting up Davinci HD (01.02.00)... 675Mhz       [DONE]
Setting up Davinci HD (01.03.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.00.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.01.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.02.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.03.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.04.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.05.00)... 675Mhz       [DONE]
Copy /flash/active/arm/rootfs to 0x03000000... File not found
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Copy /flash/active/arm/kernel to 0x02000000... File not found
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Copy /flash/active/arm/u-boot.bin to 0x01000000... File not found
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Copy /flash/active/rootfs to 0x02000000... File not found
Copy /flash/active/kernel to 0x01000000... File not found
Copy /flash/active/dtb to 0x03000000... File not found
save exit: isCheckpointed 1
WARNING: adjusting available memory to 10000000
Wrong Image Format for bootm command
ERROR: can't get kernel image!

Thanks

Wayne DeNardi · ‎08-10-2014

There's a (pretty old) document in the forums (here) with links to files that worked for me with a C60, so should work for your C90 too.

Wayne
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clark white · ‎08-11-2014

Dear Wayne,

the file you have attached are version specific or they can be used with any version.

I am in the same situation.

also can't see the images.please find the attched.

Any more suggestion please.

thanks

Wayne DeNardi · ‎08-11-2014

The looks very much like you have no TC software installed on your C90.

Do you have the C90 software downloaded somewhere? ie the TC7.1.4 (s52000tc7_1_4.pkg)?

If so, you'll need to have it on a TFTP server where you can upload it as described in the document I previously linked using the following commands (where 123.456.789.012 is the IP address of your TFTP server):

setenv serverip 123.456.789.012
setenv tftp_path pkgfile
setenv saturnpkg s52000tc7_1_4.pkg
run pkgex

If you don't have the software, you can get it from the Cisco web site (with a CCO login ID).

If you just want a version to get your device up and running, and you don't have a CCO login ID, you can get some of the older versions (up to TC6.1.0) from the Tandberg FTP Server.

Note: it's also highly likely that you'll need to re-enter your release key (and option keys) once you have it up and running again as it's likely, given that the flash is looking very empty, that any previous config is also missing. You can get the release key for your device from the Cisco License Portal - select "get Other Licenses, Tandberg License to Resend, and then enter your serial number - or, if you don't have access to there, you should be able to request them through the TAC.

For access through the TAC for both the Software and Release Key, if you don't have an active service contract on your device, this Security Advisory may be of assistance: http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20140605-openssl.

Wayne
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Wayne

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clark white · ‎08-11-2014

Dear Wayne,

I have a TC software in my TFTP, while uploading to the device it is failing, it copies the software file from the tftp server, after copying when it reload it stucks on the below console logs.

         #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         #################################################################
         ###Bad trap at PC: 5861d73c (4898d73c), SR: 1000b032, vector=400
NIP: 5861D73C XER: 20000000 LR: 5861D73C (4898d73c) REGS: 0eb8d928 TRAP: 0400 DAR: 00000000
MSR: 1000b032 EE: 1 PR: 0 FP: 1 ME: 1 IR/DR: 11

GPR00: 5861D73C 0EB8DA18 0EB8DF48 00000000 0FFFC620 0000002E E0024000 0FFFBE00
GPR08: 00000008 0FFFBE00 0FFFBE08 00001C00 00000003 09060000 0FC23000 0FC260A0
GPR16: 0FC26068 0FC26060 0FC26060 0FC260A0 0FC2608C 0FC06ABC 0FC26068 0FC26060
GPR24: 0FFFD23E 0FC2607C 68FE81C0 6581A91B 08916E22 2FF15DFD 44EC1598 1CC1CC94
Call backtrace:
5861D73C
Call backtrace (flash address):
4898D73C
Exception in kernel pc 5861d73c signal 0
Resetting the board.

U-Boot 2009.03-39 (Aug 20 2009 - 14:14:54) MPC83XX

Reset Status: Software Hard, External/Internal Soft, External/Internal Hard

CPU:   e300c1, MPC8347_TBGA_EA, Rev: 3.0 at 600 MHz, CSB: 200 MHz
I2C:   ready
DRAM: DDR2 RAM: 512 MB
RAM data bus test       [PASS]
RAM address bus test    [PASS]
FLASH: 4 MB
NAND: 2048 MiB
RTC:   2014-08-11 (Monday) - Time: 16:14:24
PCI Video Processor Detection   [PASS]
Saturn main board
       Rev: F
       SN: PH0770329
       Object level: 08,11
       MAC: 00:50:60:82:AE:CC
Saturn video board
       Rev: E
       SN: PH0757007
       Object level: 08
Saturn audio extension board
       Rev: D
       SN: PH0670585
       Object level: 03
Net:   TSEC0, TSEC1
Hwmon: 30
Eth:   Configure the external switch 88e6121
       (phy1,reg0=0x1140)
Press 'b' to enter u-boot prompt
Press 'c' to stop autoboot: 0
yaffs: Mounting /flash
Setting up Davinci HD (01.00.00)... 675Mhz       [DONE]
Setting up Davinci HD (01.01.00)... 675Mhz       [DONE]
Setting up Davinci HD (01.02.00)... 675Mhz       [DONE]
Setting up Davinci HD (01.03.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.00.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.01.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.02.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.03.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.04.00)... 675Mhz       [DONE]
Setting up Davinci HD (02.05.00)... 675Mhz       [DONE]
Copy /flash/active/arm/rootfs to 0x03000000... File not found
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Copy /flash/active/arm/kernel to 0x02000000... File not found
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Copy /flash/active/arm/u-boot.bin to 0x01000000... File not found
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Error: filesize must be > 0
Copy /flash/active/rootfs to 0x02000000... File not found
Copy /flash/active/kernel to 0x01000000... File not found
Copy /flash/active/dtb to 0x03000000... File not found
save exit: isCheckpointed 1
WARNING: adjusting available memory to 10000000
Wrong Image Format for bootm command
ERROR: can't get kernel image!

thanks

Wayne DeNardi · ‎08-11-2014

Hi Clark,

Can you please provide more detail as to where in the process previously linked you're getting the failure.

I'm only guessing at this point by looking at your screen capture, but if it's part way through the boot process, you may have faulty flash and would need a hardware replacement.

If that's the case, you will need an active service contract on your device to organise that through the TAC.(and having a quick look on the licensing portal by the system board serial number, it's not currently covered by one - it's showing as TERMINATED).

Wayne
--
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Wayne

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clark white · ‎08-11-2014

Dear Wayne

Thanks for the reply

Can you please provide more detail as to where in the process previously linked you're getting the failure.

after copying file from tftp when it boots it fails

but if it's part way through the boot process,

yes, after copying software it boots and it stucks " kernel image not found"

you may have faulty flash and would need a hardware replacement

If that's the case, you will need an active service contract on your device to organise that through the TAC.(and having a quick look on the licensing portal by the system board serial number, it's not currently covered by one - it's showing as TERMINATED).

yes i have a service contract for the replacement, but i need to confirm from you experts that it really dead.

thanks

Wayne DeNardi · ‎08-11-2014

I'm still not sure where, and at which step in the process, you are seeing the failure...

Which step in the document (https://supportforums.cisco.com/sites/default/files/legacy/9/2/9/123929-TFTP%20file%20transfer%20using%20the%20Cisco%20TFTP%20server%20v1.docx) are you striking the problem at?

What is the last command you type before it doesn't work?

Can you post more of a capture of all the steps you have done before the error / reboot?

Wayne
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Wayne

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clark white · ‎08-12-2014

Dear Wayne,

I am wrong the things are not failing after copying but they are failing while copying

As you see the hashes (######) which i post in previous post, these hashes are those which are showing the copying stage of TFTP after executing the command run pkgex.

while copying if you see it comes to one point

######################################################################
###Bad trap at PC: 5861d73c (4898d73c), SR: 1000b032, vector=400
NIP: 5861D73C XER: 20000000 LR: 5861D73C (4898d73c) REGS: 0eb8d928 TRAP: 0400 DAR: 00000000
MSR: 1000b032 EE: 1 PR: 0 FP: 1 ME: 1 IR/DR: 11

GPR00: 5861D73C 0EB8DA18 0EB8DF48 00000000 0FFFC620 0000002E E0024000 0FFFBE00
GPR08: 00000008 0FFFBE00 0FFFBE08 00001C00 00000003 09060000 0FC23000 0FC260A0
GPR16: 0FC26068 0FC26060 0FC26060 0FC260A0 0FC2608C 0FC06ABC 0FC26068 0FC26060
GPR24: 0FFFD23E 0FC2607C 68FE81C0 6581A91B 08916E22 2FF15DFD 44EC1598 1CC1CC94
Call backtrace:
5861D73C
Call backtrace (flash address):
4898D73C
Exception in kernel pc 5861d73c signal 0
Resetting the board.

Is it this becz of any error in PC,software,tftp not allowing to copy the file from TFTP ???

thanks

Wayne DeNardi · ‎08-12-2014

Can you see in your TFTP client whether the whole file has transferred, or if it is only part of it that has gone? (I usually use Pumpkin TFTP and can see the file transfer progress). Another thing you can try would be to change the block size in your TFTP client (agan, only if the one you're using supports doing this).

But, to me, what you're describing looks very much like a faulty device that'd need to be hardware replaced via the TAC.

Wayne
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Wayne

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Patrick Sparkman · ‎08-10-2014

This document (troubleshooting-ex-series-mx-series-sx-and-c-series-codecs) might be of help, it covers various boot failures as well as other good to know things and how to troubleshoot them. Your issue, or or one similar might be in there or a way to fix it.