CALL CLEARED DISCONNECT ERROR

[Chet Cronin]

Need some input here .

I have two systems geographically separated.

When both are in direct mode I can call both ways no issue.

When we register them and dial .. hear it ring than goes to "Call Cleared Disconnect"

When his is registered and my system is in direct mode "Network Rejected the Call"

???

[Patrick Sparkman]

How are you dialing the endpoints when calling direct vs through the VCS?

Are the required ports open and/or SRV records in place for the VCS's?

[Chet Cronin]

dialing via IP and alias .. same error.

The ports that are set on our FW are working.

There is a other firewall on the side of system A ...  

My system B has been working thru our firewall for other EP's. 

Ports opened

1719 UDP, 1720 TCP, 5555-5564 TCP ,  2326-2387 UDP also the well known ports.

[Patrick Sparkman · Accepted solution]

It your side has always worked, it could possibly be system A's firewall.  Especially if they are inspecting incoming packets.

[Chet Cronin]

Yes it was system A's firewall rule .... created one any any and it worked.  Now we are locking down the rule ... thank you.