call problem with video ip phones

[rashmi.kumari]

Hi Everyone,

We have a video infrastructure where

1)vcs control x7.1

2)cucm

3)sme session manager edition

call flow between endpoints

video endpoint->vcs control->cucm zone->cisco session manager edition->cucm->cisco iphones

problem facing

1)while calling to video ip phones from video endpoint ,it not showing the E.164 no(caller ID)

2)audio/video not received while calling video ip phones from video endpoint

attached are the logs of vcs xstat and vcs xconfig

[Alok Jaiswal]

Hi Rashmi,

regarding your question 1 & 2

1) in case the endpoint registered with a alphanumeric id then the caller-id won't work. This is a limitation on CUCM.

   so my question is what is the endpoint registration on VCS and what is H.323 id of the endpoint???

please change the H.323 id on the endpoint to E.164@ format..for e.g. if the e.164 number is 52619 and domain on vcs is "vcsdomain.com" then h.323 id should be something like 52619@vcsdomain.com.

this is allowed !!

2) what are ip-phones you are doing testing with???and the phone load version of it??also can you tell me what is the CUCM version??

thanks

Alok