09-20-2013 05:06 PM - edited 03-18-2019 01:50 AM
Hello!
Our customer is having an issue where zooming a daisy chained Sony HD1 all the way in and then trying to pan causes it and the PHD camera that precedes it in the chain to reboot. The customer can reproduce this consistently with the IR remote and with a Crestron controller. Here what's involved;
C40 codec->Sound Control Technologies extender->12x PHD->Sony HD1 (also on a Sound Control Technologies extender)
The C40 is running TC6.2.0
PHD Camera is running [ID:400083]
We were unable to make the issue happen when I had him manually issue Ramp commands to the Sony camera from a terminal session with the C40. I have looked through release notes and tried to search the bug database but couldn't find anything that even remotely sounds like this. Using xfeedback register /event we tried to see if something else was at play here, but did not see any smoking guns.
I am having the customer find out exactly what commands the Crestron is issuing when controlling the camera, what firmware rev the camera is at and if it is the most up to date.
The question I have is what control mechanism is the Cisco IR remote using when controlling the camera? It isn't the ramp commands is it? Are there any bugs that aren't publicly accessible that would apply?
Thanks!
10-01-2013 01:45 PM
- Update -
I now have the commands the Crestron is sending to the codec for camera control;
xCommand Camera Ramp CameraId:2 Pan:left\n
xCommand Camera Ramp CameraId:2 Pan:right\n
xCommand Camera Ramp CameraId:2 Tilt:up\n
xCommand Camera Ramp CameraId:2 Tilt:down\n
xCommand Camera Ramp CameraId:2 Zoom:out\n
xCommand Camera Ramp CameraId:2 Zoom:in\n
xCommand Camera Ramp CameraId:2 Focus:near\n
xCommand Camera Ramp CameraId:2 Focus:far\n
xCommand Camera Ramp CameraId:2 Pan:stop Tilt:stop Zoom:stop Focus:stop\n
The top commands are for when the respective button is pressed, the bottom command is for when the buttion is released. Could the lack of a Speed modifier cause any issues? Also, after the cameras reboot, the codec doesn't seem to recognize what button is being pressed.
RES >> *e KeyDo
RES >> wn Key: "Right"
** end
RES >> *e K
RES >> eyRelease Key: "Right"
** e
RES >> nd
RES >> *s Vide
RES >> o Input HDMI 1 Connected: F
RES >> alse
*s Vi
RES >> deo Inpu
RES >> t HDMI 1 Sig
RES >> nalState: Unknown
** end
RES >> *s Video Input Last
RES >> ConnectedSource: 0
** end
*s
RES >> Video Input Source
RES >> 1 Resolu
RES >> tion Height
RES >> : 0
*s Vide
RES >> o Input
RES >> Source 1 Re
RES >> solution
RES >> Width: 0
RES >> *s Video
RES >> Input Sour
RES >> ce 1 Res
RES >> olution Refr
RES >> eshRate:
RES >> 0
*s Vide
RES >> o Input
RES >> Source 1 Re
RES >> solution For
RES >> matType
RES >> : Unknown
*
RES >> s Video
RES >> Input Sourc
RES >> e 1 Reso
RES >> lution Form
RES >> atStatus
RES >> : Error
**
RES >> end
RES >> *s
RES >> Vide
RES >> o Input HDMI 1 Conne
RES >> cted: True RES >>
*s Video Input HDM
RES >> I 1 SignalState: OK RES >>
** end
*s
RES >> Video I
RES >> nput LastCo
RES >> nnectedS
RES >> ource: 1
**
RES >> end
RES >> *
RES >> s Video Input Source 1 Reso
RES >> lution Height: 720
*s Video In
RES >> put Source 1 Resolu
RES >> tion Wid
RES >> th: 1280
*s Video
RES >> Input Source 1
RES >> Resolution Refre
RES >> shRate: 60 RES >>
*s Vide
RES >> o Input Source 1 Resolu
RES >> tion For
RES >> matType:
RES >> Digital
*
RES >> s Video Inp
RES >> ut Sourc
RES >> e 1 Resoluti
RES >> on Forma
RES >> tStatus: Ok
RES >>
** end
RES >>
RES >> *e KeyDown
RES >> Key: "Grab"
** end
RES >> *e
RES >> KeyRelease
RES >> Key: "Gr
RES >> ab"
** end
RES >>
RES >> *e KeyD
RES >> own Key: "Grab"
** end
RES >> *e
RES >> KeyRelease Key: "Grab"
**
RES >> end
Thanks!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide