04-19-2024 05:00 AM
Hi All
We have a codec plus that refuses to go into standby . It will go into half sleep mode but as soon as that period has ended the system immediatly wakes back up. The unit does not have a control system connected and it does not have a content input connected
The only slight diifference with this unit is that it has a BYOD widget installed but we have this also installed in a lot of other meeting rooms an they are all ok .
Its running OS 11.13.1
Any ideas
04-23-2024 05:37 PM
Are all the rooms that are OK running the same OS version? Just trying to rule out that there is perhaps a software inconsistency between those that do work and the one that doesn't.
Have you compared the configuration of one that works with one that doesn't to see if there are any differences? (ie compare the output of the "xConfiguration" command from each device)
And lastly, this may sound weird, but do you have difference brands/model lightbulbs in the room that keeps waking up? Some cheaper or badly designed bulbs can emit pulses of IR or radio frequencies, which some electronic equipment sees as presses of remote control buttons.
Please remember to mark helpful responses and to set your question as answered if appropriate.
05-02-2024 08:29 AM
Hi Wayne will check this next time i am on site
Thanks for the advise
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