cisco Ex60 starting loop

[mohamed mokhtar aly]

Dear all,

I have an EX60 telepresence device . it faces a starting loop issue after i made a factory reset from the touch screen ,

Factory reset using the Touch Panel

1. Select More from the main panel.

2. Select Settings > Administrator settings and select Reset.

3. Select Factory Reset.

then i tried  the hardware reset

Factory Reset mechanically EX 60

1. Unplug the power cable.

2. Replug the power cable.

3.  Press and hold the power button immediately when the green LED in the  bottom left corner lights up. Hold until the LED turns off and on again  after approximately 10 seconds.

4. Release the power button, and press it twice within 2 seconds.

but it still looping . I can't ssh it or http/s .

[Ashwani Pande · Accepted solution]

Hi Mohamed,

Good to see you have performed the factory reset however the system is still in loop due to corrupted software file.

We can not access the device through SSH or Https however we can access it through spacial serial cable.

Or we can try to do the factory reset for multiple times as it may help us in fixing the issue.

If you wish to make a serial cable you can find the details here below.

https://supportforums.cisco.com/docs/DOC-24305

Hope that helps