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Cisco Spark RoomKIT failover test fails

jaheshkhan
Level 4
Level 4

we implemented three cisco spark roomkit plus and one cisco spark roomkit. when we  tried for failover test it failed. for example, if all spark roomkit registered to cucm publisher we will stop the cucm publisher service. then roomkit devices that are registered will get unregistered but never failover to subscriber. its the same case if we tried to register with cucm subscriber and then do he same thing. it will end the the same.  

we tried with devices latest firmware. it gives the same result.

 

even if we started Call manager services back. it will not register back. 

 

its been somany weeks now. cisco tac also couldnt help yet in this situation

1 Reply 1

jaheshkhan
Level 4
Level 4

we are stuck in failover test for past one month. only cisco spark roomkit and roomkit plus has this behavior.  it never failover to secondary cucm. also it will not register back to primary if primary comes up.

 

Why this is so? is it a bug? only we are facing with this video endpoints only.