01-16-2018 09:53 AM - edited 03-18-2019 01:46 PM
Hello Guys,
We just installed two new SX20... I'm trying to fix an issue that was not there in previous models.
The unit will turn on automatically when there is people around even if the option “WakeupOnMotionDetection” is set to off.
I had comment today of a user the booked the room that was the using the video conference.
The behavior he got was that the unit was turning on then going to sleep after 10 minutes and then turning on again.
How do I disable this completely?
01-16-2018 10:58 AM
01-16-2018 11:04 AM
Software version:ce 9.2.2 f7269d5 2017-12-12
WakeupOnMotionDetection is set to off
Proximity is on but no one has the software yet.
Is it possible there is sensor on the remote control? (Version6)
I'll try to remove battery from remote control and see if it's waking up still.
If that does not work I'll try to disable proximity
01-16-2018 11:22 AM
01-16-2018 01:32 PM
After further testing Proximity is not the culprit.
You are saying there is no sensor in the TRC6 but this is incorrect.
If I put the controller away the codec does not turn on on its own!
If I take the controller back to the room the codec turn on instantly without any button press.
I don't know how this sensor works but it seems quite sensitive... If the controller is on the table and I enter the room the codec turn on without me even touching the remote.
This is annoying I hope there is a way to fix it.
01-16-2018 02:28 PM
From what I can tell, the TRC6 remote does indeed have a sensor. It's a different type of sensor than what was on the TRC5 remote. I did a test, and if the remote is sitting on a table, I can kick the table, just enough to make the remote move a bit...the result, the SX20 turns on. I can also pickup the remote, touching no buttons and the SX20 turns on. I'm leaning toward the remote having a gyroscope or acceleromter.
I recently purchased about 15 remotes - sure hope they're not too sensitive where the SX20 keeps turning on unintentionally. :)
01-16-2018 02:53 PM
01-16-2018 08:25 PM - edited 01-16-2018 08:28 PM
I have an SX20 and a TRC6 remote, and can confirm that waving the remote does wake the endpoint up (waving the TRC6 even woke up an old MXP95 that I have in the lab).
Unlike the TRC5, the TRC6 does not have a switch to lower the sensitivity.
As a longer term solution, you'd be best trying to migrate away from using the remotes and using the Touch10 controller (or equivalent 3rd party device) as none of the newer endpoints work with remote controls and all use the Touch controllers.
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01-17-2018 08:46 AM
Quite a costly workaround that you are proposing.
Any chance Cisco can add the option to disable the remote controller sensor?
01-17-2018 02:45 PM
alynch30 wrote:Any chance Cisco can add the option to disable the remote controller sensor?
That'd depend on how the feature works and is coded. For such a request to be considered, you'd need to contact your local Cisco Account Manager and ask them to log it through the internal systems as an official "Feature Request" for consideration in a future software release.
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02-28-2022 08:01 PM - edited 02-28-2022 08:26 PM
Hello, Wayne!
You said earlier: "Unlike the TRC5, the TRC6 does not have a switch to lower the sensitivity." Please tell me how to reduce TRC5 sensitivity? We have two SX20 with TCNC7.3.5.a93bdb1 and one SX20 with TCNC7.3.21.6ac6d47 onboard.
Thanks!
02-28-2022 09:26 PM
Remove the batteries and you will find a small switch.
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