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Cisco SX20

Hssofttech
Level 1
Level 1

My Cisco telepresence SX20 malfunctioned suddenly . On starting it shows Cisco logo and no signal.

We opened web interface of machine and it shows " Cisco telepresence is not responding it may have entered in maintainence mode. Try recovery page .

2 Replies 2

PJMack
Level 7
Level 7

Your best bet is to call TAC at this point, that is likely a hardware failure and you'll need to get it RMA'd. 

Patrick Sparkman
VIP Alumni
VIP Alumni

You have a few limited options when an endpoint enters maintenance mode:

  1. Swap to previous software version
  2. Software upgrade
  3. Factory reset
  4. Contact TAC and request RMA