Cisco TelePresence MX200 Touch panel problem

[ivan.scekic]

Hello everybody,

We have Cisco TelePresence MX200 system with Touch panel connected directly to it. Last morning system just showed error "Lost connection with touch screen, IPv4: xx.xx.xx.xx". Touch panel shows only white Cisco logo on black background. Tried factory reset of touch panel, nothing happened.

Please help, what else to try?

Regards,

Ivan

[Patrick Sparkman]

Try Resetting the Cisco TelePresence Touch 8" to Factory Defaults, if that doesn't work, try swapping the software image: TelePresence Touch 8 Image Swap.  If either of those doesn't work, you'll l probably need to contact TAC and see about getting a replacement.

[ivan.scekic]

Hi Patrick, thanks for answer.

Tried both of methods, none of them worked. When I swap image nothing happened, even Cisco logo won't show on Touch screen.

So you think Touch panel is dead?

[Patrick McCarthy]

Ivan is this a G2 MX (Touch 10) ? If so since Patrick's ideas didn't work I'll add one more - try replacing the flat cable that comes with the unit with a standard Ethernet cable. I've found those to be relatively fragile if yours ever gets stepped on, things like that. Good chance that fixes it. 

[ivan.scekic]

Hi, it's impossible to replace cable on my touch device. Unit is CTS-CTRL-DVC8, connected directly to codec via special cable. That cable is very similar to Ethernet but not compatible.

[Patrick McCarthy]

Ah OK - yours is the G1 MX with the Touch 8 - I agree with Patrick you should open a ticket with TAC, you probably need a new one.