Cisco VCS: Error: Cannot read the Event log

[misha_bac]

When I try to read Event logs on the top of the page I see following message:

Error: Cannot read the Event log /mnt/harddisk/log/tandberg_webconfig.log.2

How to fix the error? Does any actions go unlogged because of this error?

[Patrick Sparkman]

Appears to be a bug, CSCuo17523, there is a workaround that might can clear the alarm and fix the issue.  If that doesn't resolve the problem, suggest you contact TAC as it might be something else.

[ivanov.i.k]

Hello, how enter in the shell? Thx.

[Shashank Mahajan]

1. SSH into VCS via putty/secureCRT and login as root.

2. Run this command: rm /mnt/harddisk/log/tandberg_webconfig.*

3. Reboot the server

After this the server will create the directory again and the alarm issue should hopefully be resolved.

If it doesn't help then open a TAC case for further assistance.