11-25-2014 08:00 AM - edited 03-18-2019 03:42 AM
Hi to all
I have checked this issue but still i cant upgrade the codec
https://supportforums.cisco.com/discussion/11805501/cts-1300-software-not-upgrading-16
What i have done so far:
1) Downloaded the cmterm-CTS.1-10-8-1-2R-K9.P1.cop.sgn from cisco
2) Uploaded to all the tftps / tftp file management ( we have three cucms ) and restarted the tftp service from all the servers
3) Added the load file with .sbn as per the documentation.
4) Login via cli and issue the command admin:set upgrade firmware
5) Then restart the codec ,
6) Started to count on the screen that its upgraded but when its finished then i see only the previous version
7) admin:show version
primary
*Factory CTS 1.6.0(3954)
Slot 1 CTS 1.6.0(3954)
Slot 2 CTS 1.6.0(3954)
presentation system unavailable
Any ideas ?
/chrysostomos
11-25-2014 05:07 PM
did you try to connect to the codec via the console port? did you do a tcpdump to see if the file is really transfered? did you try to receive the file from the tftp server and do a md5 checksum test to see if its the right one? You are sure that its the right software version, ....?
If you have a service contract and you do not get an answer here, please consider to escalate the thread to Cisco TAC
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11-25-2014 10:44 PM
Hi Martin
Thank you for your answer
1) If i try to connect to codec via console what is the benefit?
2) Yes i checked the md5 and its correct
3) If i am sure if the software its the right one i think yes..
cmterm-CTS.1-10-8-1-2R-K9.P1.cop.sgn ( this is the software)
4) how to collect tctdump?
/cc
01-28-2015 11:23 PM
with factory reset and then tried again to upgrade, everything worked as expected
Also is one field into CUCM,
You have to choose no presentation if you don't have..
/chrysostomos
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