03-11-2018 01:37 PM - edited 03-18-2019 01:57 PM
I am trying to load software on a 9.1.2 CUCM and I keep getting a Error encountered: The selected file is not valid. MD5 Hash Value. I have seen alot of threads on this error for the phone software that doesnt appear to pertain to the telepresence k9 files. I confirmed the on the compatibility matrix https://www.cisco.com/c/en/us/td/docs/telepresence/ix_sw/8_x/compatibility/ix__compat_8_0.html that the software is valid for this legacy version of cucm. I tried all the supported versions of IX software but cannot get the file to load due to this error. For kicks I tried CTS software too and that receives the same error. Any ideas?
Solved! Go to Solution.
03-11-2018 05:09 PM
Are the V3 RSA keys installed in your server?
03-11-2018 05:09 PM
Are the V3 RSA keys installed in your server?
03-12-2018 09:13 AM
doesnt that fix only apply to the k3 software? Video software uses k9.
03-12-2018 09:46 AM
didnt realize that fix applied to k9 software as well all the examples showed k3 but upon further reading it applies to cop files in general.
loaded the version 3 key from the link below and it worked right away/ Thanks for the help!
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