Hello
I have a user with a Desk Pro at his home office. We reset his device to set it up under personal mode however now it is unable to connect to the cisco cloud service due to a firewall blocking the signal. What is the work around for this? We conducted the Cisco test and here are the results:
- Test Information
Test Time: Mon, 26 Oct 2020 14:01:10 GMT
Version: Cisco Webex Network Test v1.0
Browser: Chrome 86.0.4240.111 on Windows NT 10.0 64-bit
- Test Results
Result: Finished
App: Successful
Room System: Successful
Call: Failed
Network Connection: Wi-Fi / Wireless (reported by user)
Public IPaddr: 98.1.106.215
TCP Connection Tests:
HTTPS port 443 to lqtservice-web.wbx2.com
HTTPS port 443 to uds.huron-dev.com (failed)
HTTPS port 443 to gds.huron-dev.com (failed)
HTTPS port 443 to idbroker.webex.com
HTTPS port 8443 to callcontrol.huron-dev.com (failed)
HTTPS port 5061 to lqtservice-web.wbx2.com
HTTPS port 5004 to lqtservice-web.wbx2.com
TCP Delay: 56.5 ms
TCP Download Speed: 78.14 Mbits/s
TCP Upload Speed: 39.03 Mbits/s
UDP Connection Tests:
UDP port 5004 to lqtservice-web.wbx2.com
UDP Delay: 66.00 ms
UDP Download LossRate: 0.04%
UDP Upload LossRate: 0.00%
UDP Download Jitter: 2.66 ms
UDP Upload Jitter: 1.77 ms
UDP Download Speed: 4.17 Mbits/s
UDP Upload Speed: 6.14 Mbits/s
We whitelisted the sites on his home network and still nothing.
