Does TMS have a maximum number of schedule conferences ?

[Andrew DAgostino]

Hello,

I have been told that TMS has a max limit of 100?

Any ideas?

Thanks,

Andy

[Andrew Vasel]

Andrew

What do you mean by limit? Limit on scheduling? Limit on simultaneous conferences?

[Andrew DAgostino]

Hi Andrew,

Yes, How many conferences can I book into TMS for a given year or time frame.

Thanks,
Andy

[Andrew Vasel]

Andy

I am not aware of any limitations. We have our entire user base self-scheduling, and we have completed 200,000+ videoconferences monitored by TMS.

[james.l.barnes]

You are correct, TMS will not schedule a recurring conference beyond 100 individual instances.  This is presenting a problem in our org as we have requests for daily recurring meetings that are currently limited to 100 days at a time.

I am trying to find out if there is a way to increase this default limit, but I haven't uncovered any information of use yet.  I'd love to hear if someone has figured this out.

[Kjetil Ree]

James,

The "max 100 instances" limit is hardcoded, and there is currently no way to increase it.

Regards,

Kjetil

[Andrew DAgostino]

Hi Kjetil,

Are there plans in the works to increase this limit in the next release. I have a Customer that this will be a big issue in scheduling classes for the given year.

Thanks,

Andy

[Kjetil Ree]

Hi Andy,

I cannot discuss specific plans for the next Cisco TMS release in a public web forum.

Properly testing that such a change won't negatively impact the performance and stability of TMS isn't trivial. I'll keep your suggestion in mind, but if this has a real business impact on a customer, you should also take the change request through the official channels.

Regards,

Kjetil

[Andrew DAgostino]

Hi Kjetil,

Thank you for your response, I will be calling and getting a ticket created as it does have a major business impact on the customer and most of our future customers.

Thanks again,

Andy

[John Bousfield]

Hi

We still see this issue in TMS 14.2.1, I believe. I found reference to the issue as bug ID CSCug58023 but I do not have permission to read it, stating insufficient permissions. It is not referenced as being fixed in release notes for current TMS version 14.3.1, so I would assume it is still a fault?

Can you confirm if 100 is still the hard limit, without real-world workaround?

Regards

John Bousfield

[Kjetil Ree]

Hi John,

[...]

I found reference to the issue as bug ID CSCug58023 [...]

That defect isn't a TMS defect, but rather a WebEx Productivity Tool (PT) defect. It says that the PT does not read the error code from TMS properly when the end user tries to schedule >= 100 occurrences, and that the PT just displays a generic "We've hit glitch" message instead of something more useful.

Can you confirm if 100 is still the hard limit, without real-world workaround?
Regards
John Bousfield

Yes, 100 is still the hard limit as of TMS 14.3.1. There is no workaround.

-Kjetil