Echo on C40 after long standby

[hashimoto.kotaro]

Hi all,

Our customer said that one of their C40s (TC3.1.2)  sent much echo to farend after standby of one week.

But it was resolved by a reboot.

This C40 is always on standby because it is used as their one of hot standby codecs to dial other codecs immediately in emergency.

I think we should recommend them a periodical restart it if that can be a workaround.

Does anyone know if Cisco has recommendation for periodical restart?

ex) We should restart a codec once a week or twice a week etc...

Anyway we should upgrade it to the latest software version.

Best Regards,

Kotaro Hashimoto

[Teck Chye Tang]

i don't think we have encounter such problem before, if you still experience this with latest software, then this is something that need to be look into further.

[Ravi Yadav]

Hi Kotaro,

Upgrading the unit should fix this issue as its going away after a reboot

Regards
Ravi kr.

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