Error( No Device detected) is showing between SX20 & ISDN Link

[Pooran007]

Hi Team,

we have SX20 & ISDN Link, I have done all configuration in SX20 & ISDN Link  but when i search the device in SX20 (peripherals option) for making the pairing between both system than sx20 shows that "No device detected" so i need to your expertise for this resolved this issue.

SX20 Version- TC7.1.1

ISDN Link Version-IL1.1.1

Thanks 

Pooran

[Wayne DeNardi]

They need to be directly connected together (as per the installation diagram).

You will also need to have IPv6 enabled on both the endpoint and the ISDN Link.

Wayne
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[amar031523]

How do you enable IPv6 on the endpoint and ISDN? I am having the no device detected problem as well. Thanks

[Wayne DeNardi]

You can use the "xConfiguration Network IPStack: Dual" command from the command line on both the endpoint and the ISDNLink to enable both IPv4 and IPv6.

Wayne
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[joshhutchinson]

Would this work for the same issue, but on an EX90?

EX90 Version- TC6.3.0.3d8e7d1

ISDN Link Version-IL1.1.1.2c65b7d

Note:  on the isdnlink itself it says "SystemUnit State ParingStatusText: "No connection with [an IPv6 address]"".  However, it said it paired. Also, when you go to Config->Peripherals in the web console of the EX90, then ISDN Link, "Status: Inactive", "Mode:  Unknown", and the aforementioned IPv6 address is coming up here as well.

IPv6 has no ip address/subnetmask/dgw or anything.  Dhcpoptions for this is off, and set to static.  unless theres another way to turn off IPv6 entirely.

[joshhutchinson]

Fixed:  I enabled IPstack = Dual (vs the IPstack = IPv4), and set the H320 NetType to = External.  And it paired.

[amar031523]

My problem was the ISDN link was not updated when I was told it was...after the update, I was able to pair the two...Thanks again.

[nrlresearch]

SX20 & ISDN Link must have different IP Address. Lights on the ISDN link should be white. Red indicates error.