Error while launching Jabber Video for Telepresence

[Vikash_Roy]

Hi,

I have installed Jabber Video for Telepresence 4.3 but while launching it throws error "New Feature in this version of Movi are not supported by your computer's graphics driver"

Can anyone help me out here?

Thanks,
Vikash

[Patrick Sparkman]

What version of Windows are you running, looks like Windows 8 from your image.  Jabber Video (Movi) 4.3 is old, as the newest version is 4.8 which adds support for Windows 8.1, see the release notes for more details.  Either way, you'll get that message because your graphics driver is out of date or not supported, go to either the manufacuture of the computer's website to download the latest drivers, if that doesn't fix it, try going to the manufacture of your graphics card to get the latest drivers.

[Vikash_Roy]

Thanks to Patric and Wyne for your valuable guidance.

I am trying to install this on Citrix provisioned XenDesktop running windows 8 platform. Does this support virtual platform like Citrix? If not can we use VXME at end point and make it work ? If we can make it work by any means, it will great boost to our current deployment. Looking forward for your valuable inputs.

Regards,

Vikash

[Wayne DeNardi]

No, the client is not supported when running in a virtualised environment - it needs to be run natively on the PC/Mac/iPad.  See the Data Sheet for the hardware requirements.

Wayne
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[Vikash_Roy]

Thanks Wyne, I have checked the datasheet but that never talk about virtualized platform. Is it something CISCO has not tested ?

[Wayne DeNardi]

I didn't believe it was supported, but I may be wrong - it looks like it may work, but you'll need the Cisco VXME to support Jabber in a virtualised environment. (Although it does just talk Cisco Jabber for Windows, and not Cisco Jabber video for Telepresence)

Wayne
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[Wayne DeNardi]

I've seen and fixed this error before.  It's because your device is running the default microsoft video driver, and not the one for your specific video card from the manufacturer.

Download and install the proper driver from your video card manufacturer (nVidia, ATI, Intel, etc) that will support all the functionality required.

And, as also indicated by Patrick, the latest version if 4.8, so you may wish to give that a go to.  It has fixed quite a few issues since 4.3.

Wayne
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