10-13-2016 01:30 AM - edited 03-18-2019 06:28 AM
Dear
I have problem with touch pannel for video EX90 that it cannot find codec automaticaly
10-13-2016 09:22 AM
How are you connecting the Touch 8 to the EX90? It should plug directly to the endpoint and pair itself.
10-16-2016 01:34 AM
I connected it to end point but it canot pair it self and ask for codec or set ip address setting
10-17-2016 07:10 AM
If you connect it directly to the EX90, it should pair automatically and shouldn't ask you for an IP address, try Resetting the Cisco TelePresence Touch 8" to Factory Defaults.
10-17-2016 05:43 PM
What software version are you running on your EX90?
If you have one of the newest Touch 8 panels, they require at least software version TC5.1.4 on the EX90.
Wayne
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Note: Your question would be better placed in the TelePresence section of the forums where these devices are more actively discussed than in the Video Over IP section you've posted in - I'd suggest, if the previous replies have not answered your query, that you move your discussion over there (you can do this by editing your original post and changing the category at the bottom).
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