08-13-2014 01:17 PM - edited 03-18-2019 03:16 AM
Trying to test my vcse with outbound calls and getting the following and I use the locate feature..any ideas? VCSE is not behind a Firewall.
Seems like a search rule issue?
Search (10)
08-14-2014 09:59 AM
The search looks successful:
SubSearch (1)
Type: Search Rules
CallsToUnknownIPAddresses (3)
Mode: Direct
Zone (1)
Name: DefaultZone
Type: Default
Protocol: H323
Found: True
It appears the VCS is finding it. "Calls to unknown IP addresses" setting must be set correctly. What are you using for a test call; is this a public test endpoint of some sort?
What do your VCS logs actually say when you attempt the call (rather than the locate)?
08-17-2014 06:07 PM
The search rules look like they're correct - as the result is a "found".
It's been matched on the calls to unknown ip addresses - and set to direct - so your call should work.
Are you able to provide more details of the call / call log than just the search result? That may assist in finding out why your call is failing?
Have you tried the address you are trying to dial from elsewhere so you know if it's a valid and working address?
Have you tried other sites (ie ones listed on the Verified H323 and SIP Test Sites list?) to see if it's an issue with the site you're dialling?
Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
Please remember to mark helpful responses and to set your question as answered if appropriate.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide