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- About Anthony Thomson
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Member since
03-10-2011
240
Posts
71
Helpful
19
Solutions
Created by
Anthony Thomson
in Jabber Video Support
in Jabber Video Support
11-21-2014
06:04 AM
11-21-2014
06:04 AM
FYI, you are responding to a 2 year old thread. Yes, I did resolve the issue, but I don't really recall what the fix was. I did not have to resort to TAC, as I have no relevant ticket from that time frame. Sorry I can't be more helpful. You may want to open a TAC ticket yourself.
... View more
Created by
Anthony Thomson
in Online Tools and Resources
in Online Tools and Resources
11-19-2014
07:15 AM
11-19-2014
07:15 AM
I had to open a case with TAC, I believe. I don't recall what the fix was though, sorry (and I can't seem to find it in the case manager). It is working for me now.
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05-23-2014
11:47 AM
As it stands right now, I think the user would require a VPN connection to the network, which would allow the connection from the iPad/iPhone device to the codec the device is paired with on port tcp/443. There is no support at the moment that I can tell through Collaboration Edge. I'm not the official Cisco answer however. :-) I'll chime in though and say I think it would be a good idea to support collaboration edge, because it is a very common network design to allow Guests to connect only to a Guest wireless network, which would not have access to the codec on port 443 except possibly through the Edge.
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Created by
Anthony Thomson
in Online Tools and Resources
in Online Tools and Resources
05-16-2014
08:15 AM
05-16-2014
08:15 AM
When I try to "Launch Cisco Service Contract Center", I get the following error:
JSP Processing Error
HTTP Error Code: 404 Error Message:
JSPG0036E: Failed to find resource /WEB-INF/jsp/Error.jsp
Root Cause:
java.io.FileNotFoundException: JSPG0036E: Failed to find resource /WEB-INF/jsp/Error.jsp
at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper(AbstractJSPExtensionProcessor.java:329)
at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:291)
at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:321)
at com.cisco.crosstrack.filter.LoginFilter.doFilter(Unknown Source)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
at com.cisco.tools.filter.AccessLogFilter.doFilter(AccessLogFilter.java:114)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:848)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:691)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:526)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:764)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1478)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:133)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:450)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:508)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:296)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:270)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture$1.run(AsyncChannelFuture.java:205)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1551)
It looks like a Java error. I'm running Java 7 Update 40. Any ideas?
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Labels:
Created by
Anthony Thomson
in Jabber Video Support
in Jabber Video Support
05-09-2013
12:25 PM
05-09-2013
12:25 PM
No, there's no AV on the ASA. I tried allowing all traffic back in to my IP from that network, but that actually didn't help. Although the internal IP's are non-routable so NAT is in place. It has to be the ASA that is causing the problem. I just don't know what debugging to perform to figure it out. debug all is going to make me very unpopular....and possibly unemployed.
... View more
Created by
Anthony Thomson
in Jabber Video Support
in Jabber Video Support
04-30-2013
07:25 AM
04-30-2013
07:25 AM
Well, I've done a capture from the workstation, and it looks like there may be a couple of issues, both shown in the screenshot below. Not sure how clear this image will be. The first problem looks like it is an "unauthorized" response code from "medianetworkservices.com". This seems odd, since I certainly can log in to the jabber client. The second problem appears to be that STUN setup is failing; the STUN server keeps sending "allocate error response error-code: 300 (try alternate), and then keeps feeding back three different addresses. 37.252.209.(2,3,4). It keeps rotating these addresses until I manually disconnect the call, which is obviously never going through. I've tried this with SIP inspection turned off (default is ON), with no change. There is no STUN inspect option. ASA is running 8.4(2). Communication seems to be getting back to the client anyway, so I'm not sure that's the problem. All outbound ports are permitted for this workstation (permit IP any any) for the purposes of getting this working. If I remove this workstation from this LAN environment and put it on it's own connection, avoiding the ASA, then everything works. It's easy to conclude that the ASA is therefore doing something to create the problem, but it's not obvious to me what it is doing and what I can do to resolve it. Can anyone offer some advice?
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Created by
Anthony Thomson
in Jabber Video Support
in Jabber Video Support
04-26-2013
09:25 AM
04-26-2013
09:25 AM
I cannot connect to or from Jabber Free with my enterprise codecs. Not really sure what could be wrong, as I'm relatively sure it did work several months ago. When I dial out to Jabber Free from an internal endpoint, Jabber rings and I can pick up the call (although the originating endpoint still shows as ringing), but audio/video never go through. The call fails after about a minute. When I call from Jabber Free into the endpoint, the call never goes through. Jabber stays in the calling state, and the endpoint never rings. The internal endpoint is registered to a VCS, and traverses a firewall via a VCS-e. Calls inbound and outbound from other organizations work as far as I know. SRV resolution appears to work (both directions), and appears correct. I have to assume that Jabber Free is using TURN services for NAT traversal, so that NAT traversal should not actually present a problem. I guess I'm not really sure where to go with this as far as troubleshooting it.
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Labels:
10-03-2012
06:33 AM
Okay, I followed the steps in the video, and what I got out of it was the key log entry: "TCP_DENIED/307 0 HEAD http://updates.sugarsync.com/versioninfo?userid=3005570 - NONE/- - OTHER-NONE-MyCompany_Internal_Policy-NONE-NONE-NONE-NONE <-,-,-,"-",-,-,-,-,"-",-,-,-,"-",-,-,"-","-",-,-,-,-,"-","-","-","-","-","-",0.00,0,Local,"-","-"> -" Now apparently HTTP 307 status refers to a Temporary Redirect. This was not immediately helpful. What I did realize though is that (using nslookup) updates.sugarsync.com corresponds to IP 74.201.86.21. Having spent a lot of time looking at the configuration of the WSA, this IP was familiar to me. It was listed under the proxy bypass settings. So taking a chance, I removed it from the proxy bypass settings and retried SugarSync. It now appears to work. To me this is counter-intuitive, as I would think that anything in this list would not be subject to any scanning or interference from the WSA. So, I don't understand the problem. I don't know why I was getting the HTTP/307 message in the first place, and why removing that IP from the proxy bypass settings resolved the problem. And I don't know why it was in the proxy bypass settings in the first place, but that's up to the person who first configured it and I'll likely never know the answer. If you could help me to understand the resolution, I'd appreciate it. Thanks.
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10-02-2012
10:25 AM
Our Ironport S160 seems to be allowing cloud based services such as Dropbox and Amazon, but for some reason SugarSync fails to work through the WSA. I freely admit that I'm not very experienced with this product (I didn't set it up in the first place); I could really use some help trying to figure out why this one cloud storage service fails whereas others do not. Thanks.
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Created by
Anthony Thomson
in Other Collaboration Subjects
in Other Collaboration Subjects
04-06-2011
06:02 AM
04-06-2011
06:02 AM
Puneet, I think you need to post more information before anyone can help you. (I'm not a Cisco representative.) What kind of 'voice endpoints' are you using? Are they video endpoints that you only want to use for voice-only calls? What is your goal; are you simply trying to control bandwidth usage here? Are you looking for permanent calling rules (site A can only ever call Site D at 128kbps), or something dynamic where you can shut off the video capabilities (manually/automatically) if bandwidth is becoming a concern? If they're all standards-based video H323 or SIP endpoints, then AFAIK you cannot exercise the control you want with just routers. Voice and Video calls use the same ports and you cannot differentiate based on that (at least for former Tandberg gear; I cannot say with respect to CTS and other Cisco gear) Are you currently using any Gatekeeper device(s) for these endpoints? If so, what device(s)? If all your endpoints are using a VCS as a gatekeeper, then you can use bandwidth policies to control how much bandwidth is used to/from each site or endpoint. You cannot dictate that only voice-calls can be made to/from a certain site. The best you could do is restrict bandwidth to 64kbps (which is really low for video--low fps, blurry, but it works). If you're simply having trouble with users consuming too much bandwidth and you don't have a gatekeeper, then I would try configuration options on the endpoints like the following to get your bandwidth under control: 1. Make sure the Default Call Settings for each endpoint is appropriate for the site. 2. Configure a Max Upstream Rate that is appropriate for each site. 3. Control the bandwidth used in any phonebook/contact lists. Don't allow autonegotiation. Make sure entries have a bandwidth that is appropriate. This doesn't work as well overall as simply using a VCS, but it may help a chronic network oversubscription problem due to video usage.
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07-17-2017
Hi, I have a lack of clarity with respect to this solution (CMS
Integration with O365 w/on-prem infr...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
06-16-2017
06-16-2017
The only other thing that is coming to mind is, have you checked on the
Edge 95, your Max Upstream R...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
06-16-2017
06-16-2017
You may have bandwidth restrictions set on the VCS. Check on the
configurations of the Default Subzo...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
06-15-2017
06-15-2017
I don't believe so. As I understand it, the speaker tracking is
dependent on triangulation from the ...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
06-09-2017
06-09-2017
I'm thinking it's probably cleaner to disconnect both. Can you describe
the behaviors of the codec a...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
06-06-2017
06-06-2017
Hello, I have a client that has a certain room design that calls for an
SX80 w/SpeakerTrack 60, plus...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
05-29-2017
05-29-2017
I would suggest two things. It could be the camera dying. Try replacing
with an alternate camera. It...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-21-2017
04-21-2017
Is there a particular series of NEC you would go with instead? Or
alternate brands/models series tha...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-21-2017
04-21-2017
Thanks for the feedback. Do you know what the V series built-in speakers
are actually made for? Are ...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-20-2017
04-20-2017
This looks like a bug to me. We downgraded to CE8.1.1 and now it works.
We lose H.323 calling though...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-19-2017
04-19-2017
Actually, it won't take the setting change. It always goes back to
Split. If I make the change, Save...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-19-2017
04-19-2017
It was set to Split. I'll give it a try with LineOutOnly and
HdmiAndLineOut.
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-19-2017
04-19-2017
I'm trying to troubleshoot an installation with SX10 and NEC V-series
displays. The audio is very ti...
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-04-2017
04-04-2017
Just to follow up, Cisco has opened a Bug on this problem. CSCvd71397
Created by
Anthony Thomson
in TelePresence and Video Infrastructure
04-03-2017
04-03-2017
You do not need to create a new OU necessarily. As long as all the users
required currently belong t...
Public Statistics
| Date Registered | 03-10-2011 10:57 AM |
| Date Last Visited | 10-09-2017 11:55 AM |
| Total Messages Posted | 240 |
| Total Helpful Votes Received | 71 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 20 | |
| 10 | |
| 45 | |
| 15 | |
| 5 |
.jpg "VIP Advisor"){kind=icon}
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 4 | |
| 3 |
