How to verify that C40 is optioned for multisite

[just_visiting]

Hi,

Doing my first multisite with a new C40 and for some reason, no audio or video is received on either side of a 3-way call.  Standard 2-way calls work perfect.  We do not utilize a gateway.  Software version is TC4.2.1.265253.  I have 3 other Edge 95's at this location that work fine.  No additional steps were needed for those to do a multisite call.  I've gone through the menu in the C40, but I don't see any options that appear to be out of place.

Thx!

GB

[mubakhta]

Hi Germaine,

You can check the Multipoint Mode on the C40 if you're running TC5.1 and above:

xConfiguration Conference [1..1] Multipoint Mode:

You can hard code it to MultiSite if the endpoint has inbuilt MCU or MultiWay if you're using a bridge.

Hope this answers your question.

Regards,

Mubashshir Akhtar

[mubakhta · Accepted solution]

Also, you can check xstatus systemunit and find these details to see if the Multisite license is present on the codec:

*s SystemUnit Software OptionKeys MultiSite: "true"

*s SystemUnit State MaxNumberOfCalls: 4

*s SystemUnit State MaxNumberOfActiveCalls: 4

*s SystemUnit State NumberOfActiveCalls: 0

*s SystemUnit State NumberOfSuspendedCalls: 0

*s SystemUnit State NumberOfInProgressCalls: 0

Regards,

Mubashshir Akhtar

[just_visiting]

"xstatus systemunit"

That's exactly what I was looking for.

Thank you so much!

Germaine Brown