Hybrid Call Service Aware - Can not activate

[Gura24]

Hello,

I want to activate the Hybrid Call Service Aware on Cisco Webex Hub, but I get all time the response:

"Could not retrieve Cisco Unified CM device information for this user. For the Webex Teams user, disable and re-enable Hybrid Call Services in admin.webex.com"

I already deactivated the Hybrid Call Service and installed again but still the same error message.

If you need some more informations, just let me know!

Thanks for helping

[Gura24 · Accepted solution]

I forgot to allow the CTI access for the AXLUser.

* Standard CTI Allow Control to all Devices