In CTS-MAN 1.8, Bridges and Server page is getting hung always

[Nikhil Jayan Kandampully]

Hi,

I have a CTS-MAN cluster setup in my organization which includes CTS-MAN Primary and Secondary Application server and CTS-MAN Primary and Secondary database server. I have a Cisco TelePresence server added to my CTS-MAN as MCU and also a fake CTMS(doesn't have a CTMS so added a unknown IP Address as a CTMS[as suggested by Cisco AS]).

Now I am facing some problem with CTS-MAN whenever i opened the Bridges and Servers TAB on CTS-MAN, the webpage will get hung. I tried the same with different pc's it was same. I restarted my whole CTS-MAN Cluster even after that also the issue was same.

I am using IE8, I don't think the problem with the IE because the same was working earlier in my PC with same version of IE. I haven't made any changes recently and the problem is only showing only with Bridges and Servers.

Thanks & Regards,

Nikhil Jayan

[Rafal Szeremeta]

Hi Nikhil

I guess you started having this problem after adding fake CTMS.

After adding CTMS did you choose TPS as primary booking device?

Did you delete fake CTMS after that?

Thanks

Rafal

[Nikhil Jayan Kandampully]

Hi Rafal,

Thanks for your reply....

I haven't removed the CTMS yet and I have configured the TPS as primary device also.

Actually this was working earlier with this configuration.  Suddenly started to misbehavior.

Thanks & Regards,

Nikhil Jayan 

[Rafal Szeremeta]

Hi Nikhil

I would try remove fake CTMS, but obviously you cannot access it from web page.

We need to find out what CTSMAN is exactly trying to do when you accessing bridges & server page . As this is getting bit complicated I would recommend to open TAC case so we can look at this properly.

Thanks

Rafal