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Intermittent gray screen SX80 incoming video signal with SIP gateway

PJSTEWART
Level 1
Level 1

‎02-23-2022 07:13 AM

Have a SX80 joining video conferences via SIP gateway to Bluejeans video meeting or MS Teams/Pexip gateway.

 

At different intermittent times (sometimes 10 minutes or 60+ minutes into meeting), the incoming video signal will drop and not display on the room display.  The audio continues to work fine.  The conference call is maintained.  And then the video comes back on its own after a ~20 second delay.  The remote participants on Bluejeans/Teams experience no issue with their video feed from the room camera.

 

Used in a high profile exec room.  Any ideas on cause?

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Wayne DeNardi
VIP Alumni
VIP Alumni

‎02-27-2022 02:51 PM

Issues with audio/video working for a while, then dropping out, are quite often firewall related.  You should check your firewalls and make sure that any time-outs aren't too short, they are not doing any packet inspection on your SIP traffic, etc.

Wayne

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