Intermittent Participant snapshot in Conf. control center

Rishu Kumar · ‎02-18-2014

Hi

We are using TMS 13.2 , MSE 8510 4.3(2.18) and c series endpoints at TC6.1

We facing issue during monitoring calls, snapshot in conf. control center will appear in some call in some calls it will be black screen shot.

If we have 4 endpoints connected snapshot will come 1 endpoint or maybe 2.

Any idea how do we can troubleshoot this, also would like to understand how do Participant snapshot work in Conf. control center?

Thanks

Rishu Kumar

+91-8860087352

Nikita Shrivastava · ‎02-18-2014

Hi Rishu,

For web snapshots, we have to make sure that they are enabled from the touch panel or remote control.

After that we need to enable them from the configuration.

Rishu Kumar · ‎02-18-2014

Hello Nikita,

Thanks for reply

Just for clarification do this apply to Participant snapshots in TMS conf. control center.

We have Web snapshots enabled in endpoints and it works fine we browse any of the endpoint.

Please help me out with configuration that need to be enabled in TMS if any

Rishu

Nikita Shrivastava · ‎02-18-2014

Hi Rishu,

When Cisco TMS is upgraded, sometimes it is experienced that loading of Conference Control Center, Graphical Monitor and Map Monitor slow down.

This is caused by old versions of the .jar files in the Java Applet cache.

To fix the problem;

1. Open the Java Control Panel (in your computer's Control Panel)

2. Click the General tab.

3. Click View...

4. Go toTemporary Internet Files.

5. Delete files with extension .jar.

Rishu Kumar · ‎02-18-2014

Hi Nikita,

Thanks for suggestion,

I did same but still no help , in one conf. i have 3 endpoints i am able to view

Participant snapshots for one of the endpoint for rest its like black image

For every one its same who so ever is trying to access conf. control center

amehla · ‎02-18-2014

Hi Rishu,

can you provide xstatus call from one of the endpoint whose snapshot is black ?

Rishu Kumar · ‎02-18-2014

Hi Amit,

Sry not able to attach file, that why copying every thing msg body

xstatus

*s Audio Microphones Mute: On

*s Audio Volume: 65

*s Audio Input Connectors Microphone 1 ConnectionStatus: Connected

*s Audio Input Connectors Microphone 2 ConnectionStatus: NotConnected

*s Call 8 Status: Connected

*s Call 8 Direction: Incoming

*s Call 8 Protocol: "sip"

*s Call 8 CallType: Video

*s Call 8 RemoteNumber: "mcu@xxx.com"

*s Call 8 CallbackNumber: "sip:mcu@xxx.com"

*s Call 8 DisplayName: "mcu@xxx.com"

*s Call 8 TransmitCallRate: 768

*s Call 8 ReceiveCallRate: 6000

*s Call 8 CallPriority: None

*s Call 8 FacilityServiceId: 0

*s Call 8 Encryption Type: "None"

*s Call 8 PlacedOnHold: False

*s Call 8 Duration: 7300

*s Call 8 AnswerState: Autoanswered

*s Call 8 ModifyState: Idle

*s Call 8 DeviceType: MCU

*s Camera 1 Connected: True

*s Camera 1 HardwareID: "50000004"

*s Camera 1 Manufacturer: "Cisco"

*s Camera 1 Model: "PrecisionHD 1080p 12X"

*s Camera 1 SoftwareID: "S01718-4.0FINAL [ID:40083] 2012-12-10"

*s Camera 1 SerialNumber: "A1AB36E00600"

*s Camera 1 IpAddress: ""

*s Camera 1 MacAddress: ""

*s Camera 1 Position Pan: 380

*s Camera 1 Position Tilt: 152

*s Camera 1 Position Zoom: 609

*s Camera 1 Position Focus: 4607

*s Camera 1 Capabilities Options: "ptzf"

*s Camera 1 Flip: "Off"

*s Conference ActiveSpeaker Mode: Auto

*s Conference ActiveSpeaker SiteId: 8

*s Conference Presentation Mode: Off

*s Conference Presentation Protocol: ""

*s Conference Presentation Resolution Height: 0

*s Conference Presentation Resolution Width: 0

*s Conference Presentation SiteId: 0

*s Conference Presentation LocalSendingMode: Off

*s Conference Presentation LocalSource: 0

*s Conference Presentation LastLocalSource: 2

*s Conference Site 8 Capabilities FECC NumberOfPresets: 0

*s Conference Site 8 Capabilities FECC NumberOfSources: 1

*s Conference Site 8 Capabilities FECC Source 1 SourceId: 1

*s Conference Site 8 Capabilities FECC Source 1 Name: "n/a"

*s Conference Site 8 Capabilities FECC Source 1 Options: "ptzf"

*s Conference Site 8 Capabilities FECC Mode: On

*s Conference Site 8 Capabilities IxChannel Status: Off

*s Conference Site 8 Capabilities Presentation: True

*s Conference Site 8 Capabilities FarendMessage Mode: Off

*s Conference Site 8 SecurityStatus: Unknown

*s Conference Site 8 MicrophonesMuted: False

*s Conference Site 8 UnattendedTransfer: True

*s Conference Site 8 AttendedTransfer: False

*s Conference Site 8 Manufacturer: "Tandberg"

*s Conference Site 8 SoftwareID: "X7.1"

*s Conference Site 8 BlackScreenCause: None

*s Conference Site 8 ConferenceExtended: Unsupported

*s Conference Site 8 BookingId: ""

*s Conference Site 8 Appearance: 0

*s Conference Site 8 GCI: ""

*s Conference Site 8 CalText: ""

*s Conference Multipoint Mode: MultiSite

*s Conference DoNotDisturb: Inactive

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 Jitter: 3

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 Packets: 318466

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 Loss: 1579

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 LastIntervalLost: 2

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 LastIntervalReceived: 148

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 Bytes: 51969807

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 ChannelRate: 64000

*s Diagnostics Call 8 Channels IncomingAudioChannel 95 Netstat 1 MaxJitter: 4

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 Jitter: 16

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 Packets: 395110

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 Loss: 5204

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 LastIntervalLost: 6

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 LastIntervalReceived: 438

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 Bytes: 363236423

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 ChannelRate: 709000

*s Diagnostics Call 8 Channels IncomingVideoChannel 97 Netstat 1 MaxJitter: 18

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 Jitter: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 Packets: 40156

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 Loss: 413

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 LastIntervalReceived: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 Bytes: 22309459

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 ChannelRate: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 99 Netstat 1 MaxJitter: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 Jitter: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 Packets: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 Loss: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 LastIntervalReceived: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 Bytes: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 ChannelRate: 0

*s Diagnostics Call 8 Channels IncomingVideoChannel 103 Netstat 1 MaxJitter: 0

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 Jitter: 0

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 Packets: 1

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 Loss: 0

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 LastIntervalReceived: 0

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 Bytes: 28

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 ChannelRate: 0

*s Diagnostics Call 8 Channels IncomingDataChannel 101 Netstat 1 MaxJitter: 0

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 Jitter: 0

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 Packets: 364761

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 Loss: 6

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 LastIntervalReceived: 298

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 Bytes: 58361760

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 ChannelRate: 64000

*s Diagnostics Call 8 Channels OutgoingAudioChannel 96 Netstat 1 MaxJitter: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 Jitter: 6

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 Packets: 663216

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 Loss: 9

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 LastIntervalReceived: 455

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 Bytes: 639626162

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 ChannelRate: 700000

*s Diagnostics Call 8 Channels OutgoingVideoChannel 98 Netstat 1 MaxJitter: 6

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 Jitter: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 Packets: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 Loss: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 LastIntervalReceived: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 Bytes: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 ChannelRate: 0

*s Diagnostics Call 8 Channels OutgoingVideoChannel 100 Netstat 1 MaxJitter: 0

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 Jitter: 0

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 Packets: 2

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 Loss: 0

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 LastIntervalLost: 0

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 LastIntervalReceived: 0

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 Drop: 0

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 Bytes: 39

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 ChannelRate: 0

*s Diagnostics Call 8 Channels OutgoingDataChannel 102 Netstat 1 MaxJitter: 0

*s Experimental Conference Description: ""

*s Experimental Conference NumberOfParticipants: 0

*s Experimental Conference Layout: ""

*s Experimental Conference Capabilities ParticipantMute: Unavailable

*s Experimental Conference Capabilities ParticipantDisconnect: Unavailable

*s Experimental Conference Capabilities LocalLayoutChange: Unavailable

*s Experimental Diagnostics Call 8 Channels IncomingAudioChannel 95 LossResilience FEC Decoder: Off

*s Experimental Diagnostics Call 8 Channels IncomingAudioChannel 95 LossResilience FEC Packets: 0

*s Experimental Diagnostics Call 8 Channels IncomingAudioChannel 95 LossResilience FEC Lost: 0

*s Experimental Diagnostics Call 8 Channels IncomingAudioChannel 95 LossResilience Media Packets: 286

*s Experimental Diagnostics Call 8 Channels IncomingAudioChannel 95 LossResilience Media Lost: 0

*s Experimental Diagnostics Call 8 Channels IncomingAudioChannel 95 LossResilience Media Recovered: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience FEC Decoder: Off

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience FEC Packets: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience FEC Lost: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience Media Packets: 693

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience Media Lost: 4294966923

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience Media Recovered: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience SuperP: Off

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 LossResilience Frames: 8

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 97 ReceiverBasedDownspeeding: On

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 99 LossResilience SuperP: Off

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 99 LossResilience Frames: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 99 ReceiverBasedDownspeeding: On

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience FEC Decoder: Off

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience FEC Packets: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience FEC Lost: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience Media Packets: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience Media Lost: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience Media Recovered: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience SuperP: Off

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 LossResilience Frames: 0

*s Experimental Diagnostics Call 8 Channels IncomingVideoChannel 103 ReceiverBasedDownspeeding: On

*s Experimental Diagnostics Call 8 Channels OutgoingAudioChannel 96 LossResilience FEC EncoderAdaption: Off

*s Experimental Diagnostics Call 8 Channels OutgoingAudioChannel 96 LossResilience FEC Encoder: Off

*s Experimental Diagnostics Call 8 Channels OutgoingAudioChannel 96 LossResilience FEC Packets: 0

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience FEC EncoderAdaption: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience FEC Encoder: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience FEC Packets: 0

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience TransmitterBasedRateAdaption: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience MaxVideoAndFECRate: 704000

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience MaxVideoRate: 704000

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience SuperP: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 98 LossResilience Frames: 4

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience FEC EncoderAdaption: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience FEC Encoder: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience FEC Packets: 0

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience TransmitterBasedRateAdaption: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience MaxVideoAndFECRate: 0

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience MaxVideoRate: 0

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience SuperP: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 100 LossResilience Frames: 0

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 104 LossResilience SuperP: Off

*s Experimental Diagnostics Call 8 Channels OutgoingVideoChannel 104 LossResilience Frames: 0

*s Experimental Diagnostics Mode: Off

*s Experimental Audio Input Connectors Microphone 1 Activity: True

*s Experimental Audio Input Connectors Microphone 2 Activity: False

*s Experimental Audio Input Connectors Line 1 Activity: False

*s Experimental NumberOfVideoResourcesLeft: 2

*s Experimental NumberOfAudioResourcesLeft: 2

*s H320 Gateway Status: Inactive

*s H320 Gateway Address: ""

*s H320 Gateway Number: ""

*s H320 Gateway Mode: Unknown

*s H320 Gateway Reason: ""

*s H320 Gateway Id: ""

*s H323 Gatekeeper Status: Inactive

*s H323 Gatekeeper Address: ""

*s H323 Gatekeeper Port: 0

*s H323 Gatekeeper Reason: ""

*s HttpFeedback 1 URL: ""

*s HttpFeedback 1 Expression: ""

*s HttpFeedback 2 URL: ""

*s HttpFeedback 2 Expression: ""

*s HttpFeedback 3 URL: "http://linwapj5.xxxxxxxx.com/tms/public/feedback/code.aspx"

*s HttpFeedback 3 Expression: "/History/CallLog/History"

*s HttpFeedback 3 Expression: "/History/CallLogs/Call"

*s HttpFeedback 3 Expression: "/Status/Call[Status='Connected']"

*s HttpFeedback 3 Expression: "/Status/H323/Gatekeeper"

*s HttpFeedback 3 Expression: "/Status/SIP/Registration"

*s HttpFeedback 3 Expression: "/Status/Network/Ethernet/Speed"

*s HttpFeedback 3 Expression: "/Event/CallSuccessful"

*s HttpFeedback 3 Expression: "/Event/Message/Prompt/Response"

*s HttpFeedback 3 Expression: ""

*s HttpFeedback 4 URL: ""

*s HttpFeedback 4 Expression: ""

*s MediaChannels Call 8 IncomingAudioChannel 95 Encryption Status: Off

*s MediaChannels Call 8 IncomingAudioChannel 95 Audio Protocol: AACLD

*s MediaChannels Call 8 IncomingAudioChannel 95 Audio Mute: False

*s MediaChannels Call 8 IncomingAudioChannel 95 Audio Channels: 1

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTP Local Port: 2376

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTP Remote Port: 50386

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTCP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTCP Local Port: 2377

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTCP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 IncomingAudioChannel 95 Transport RTCP Remote Port: 50387

*s MediaChannels Call 8 IncomingVideoChannel 97 Encryption Status: Off

*s MediaChannels Call 8 IncomingVideoChannel 97 ChannelRole: Main

*s MediaChannels Call 8 IncomingVideoChannel 97 Video Protocol: H264

*s MediaChannels Call 8 IncomingVideoChannel 97 Video FrameRate: 31

*s MediaChannels Call 8 IncomingVideoChannel 97 Video ResolutionX: 1280

*s MediaChannels Call 8 IncomingVideoChannel 97 Video ResolutionY: 720

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTP Local Port: 2378

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTP Remote Port: 52364

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTCP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTCP Local Port: 2379

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTCP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 IncomingVideoChannel 97 Transport RTCP Remote Port: 52365

*s MediaChannels Call 8 IncomingVideoChannel 99 Encryption Status: Off

*s MediaChannels Call 8 IncomingVideoChannel 99 ChannelRole: Presentation

*s MediaChannels Call 8 IncomingVideoChannel 99 Video Protocol: Off

*s MediaChannels Call 8 IncomingVideoChannel 99 Video FrameRate: 0

*s MediaChannels Call 8 IncomingVideoChannel 99 Video ResolutionX: 0

*s MediaChannels Call 8 IncomingVideoChannel 99 Video ResolutionY: 0

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTP Local Port: 2380

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTP Remote Port: 50148

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTCP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTCP Local Port: 2381

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTCP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 IncomingVideoChannel 99 Transport RTCP Remote Port: 50149

*s MediaChannels Call 8 IncomingVideoChannel 103 Encryption Status: Off

*s MediaChannels Call 8 IncomingVideoChannel 103 ChannelRole: Legacy

*s MediaChannels Call 8 IncomingVideoChannel 103 Video Protocol: Off

*s MediaChannels Call 8 IncomingVideoChannel 103 Video FrameRate: 0

*s MediaChannels Call 8 IncomingVideoChannel 103 Video ResolutionX: 0

*s MediaChannels Call 8 IncomingVideoChannel 103 Video ResolutionY: 0

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTP Local Port: 2384

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTP Remote IpAddress: ""

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTP Remote Port: 0

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTCP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTCP Local Port: 2385

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTCP Remote IpAddress: ""

*s MediaChannels Call 8 IncomingVideoChannel 103 Transport RTCP Remote Port: 0

*s MediaChannels Call 8 OutgoingAudioChannel 96 Encryption Status: Off

*s MediaChannels Call 8 OutgoingAudioChannel 96 Audio Protocol: AACLD

*s MediaChannels Call 8 OutgoingAudioChannel 96 Audio Channels: 1

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTP Local Port: 2376

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTP Remote Port: 50386

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTCP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTCP Local Port: 2377

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTCP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 OutgoingAudioChannel 96 Transport RTCP Remote Port: 50387

*s MediaChannels Call 8 OutgoingVideoChannel 98 Encryption Status: Off

*s MediaChannels Call 8 OutgoingVideoChannel 98 ChannelRole: Main

*s MediaChannels Call 8 OutgoingVideoChannel 98 Video Protocol: H264

*s MediaChannels Call 8 OutgoingVideoChannel 98 Video FrameRate: 30

*s MediaChannels Call 8 OutgoingVideoChannel 98 Video ResolutionX: 1280

*s MediaChannels Call 8 OutgoingVideoChannel 98 Video ResolutionY: 720

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTP Local Port: 2378

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTP Remote Port: 52364

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTCP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTCP Local Port: 2379

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTCP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 OutgoingVideoChannel 98 Transport RTCP Remote Port: 52365

*s MediaChannels Call 8 OutgoingVideoChannel 100 Encryption Status: Off

*s MediaChannels Call 8 OutgoingVideoChannel 100 ChannelRole: Presentation

*s MediaChannels Call 8 OutgoingVideoChannel 100 Video Protocol: Off

*s MediaChannels Call 8 OutgoingVideoChannel 100 Video FrameRate: 0

*s MediaChannels Call 8 OutgoingVideoChannel 100 Video ResolutionX: 0

*s MediaChannels Call 8 OutgoingVideoChannel 100 Video ResolutionY: 0

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTP Local Port: 2380

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTP Remote Port: 50148

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTCP Local IpAddress: "10.231.10.166"

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTCP Local Port: 2381

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTCP Remote IpAddress: "10.64.53.2"

*s MediaChannels Call 8 OutgoingVideoChannel 100 Transport RTCP Remote Port: 50149

*s MediaChannels Call 8 OutgoingVideoChannel 104 Encryption Status: Off

*s MediaChannels Call 8 OutgoingVideoChannel 104 ChannelRole: Legacy

*s MediaChannels Call 8 OutgoingVideoChannel 104 Video Protocol: Off

*s MediaChannels Call 8 OutgoingVideoChannel 104 Video FrameRate: 0

*s MediaChannels Call 8 OutgoingVideoChannel 104 Video ResolutionX: 0

*s MediaChannels Call 8 OutgoingVideoChannel 104 Video ResolutionY: 0

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTP Local IpAddress: ""

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTP Local Port: 0

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTP Remote IpAddress: ""

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTP Remote Port: 0

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTCP Local IpAddress: ""

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTCP Local Port: 0

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTCP Remote IpAddress: ""

*s MediaChannels Call 8 OutgoingVideoChannel 104 Transport RTCP Remote Port: 0

*s Network 1 Ethernet MacAddress: "00:50:60:07:97:B6"

*s Network 1 Ethernet Speed: "1000full"

*s Network 1 IPv4 Address: "10.231.10.166"

*s Network 1 IPv4 SubnetMask: "255.255.254.0"

*s Network 1 IPv4 Gateway: "10.231.11.254"

*s Network 1 IPv4 DNS Domain Name: "hewitt.com"

*s Network 1 IPv4 DNS Server 1 Address: "10.20.61.5"

*s Network 1 IPv4 DNS Server 2 Address: "10.64.61.8"

*s Network 1 IPv4 DNS Server 3 Address: ""

*s Network 1 IPv4 DNS Server 4 Address: ""

*s Network 1 IPv4 DNS Server 5 Address: ""

*s Network 1 IPv4 DHCP TftpServerAddress: ""

*s Network 1 IPv4 DHCP TmsServer: ""

*s Network 1 IPv4 DHCP ProvisioningServer: ""

*s Network 1 IPv4 DHCP ProvisioningDomain: ""

*s Network 1 IPv4 DHCP TftpServer: ""

*s Network 1 IPv6 Address: ""

*s Network 1 IPv6 Gateway: ""

*s Network 1 MTU: 1500

*s Network 1 VLAN Voice VlanId: "Off"

*s Network 1 VLAN Native VlanId: "14"

*s Network 1 CDP Platform: "cisco WS-C4510R+E"

*s Network 1 CDP Version: "Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-UNIVERSALK9-M), Version 15.0(2)SG4, RELEASE SOFTWARE (fc1)*Technical Support: http://www.cisco.com/techsupport*Copyright (c) 1986-2012 by Cisco Systems, Inc.*Compiled Mon 19-Mar-12 16:17 by p+"

*s Network 1 CDP Capabilities: "0x0029"

*s Network 1 CDP DeviceId: "noi22dc-C4510-132"

*s Network 1 CDP PortID: "GigabitEthernet7/46"

*s Network 1 CDP Duplex: "Full"

*s Network 1 CDP VTPMgmtDomain: ""

*s Network 1 CDP Address: "10.231.0.132"

*s Network 1 CDP PrimaryMgmtAddress: "10.231.0.132"

*s Network 1 CDP SysName: ""

*s Network 1 CDP SysObjectID: ""

*s Network 1 CDP VoIPApplianceVlanID: "11"

*s NetworkServices NTP Address: ""

*s Preset 1 Defined: False

*s Preset 1 Type: All

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*s Video Output HDMI 2 Resolution Height: 720

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*s Video Output HDMI 2 Connected: False

** end

OK

Nikita Shrivastava · ‎02-18-2014

Hi Rishu,

Please make sure that the MCUs be added to both TelePresence Conductor and Cisco TMS.

Rishu Kumar · ‎02-18-2014

Hi Nikita,

Thanks for reply

We don't have TP conductor,, and yes MCU is vey much added in TMS. We are scheduling calls from TMS itself.

++ i want to understand how do Participant snapshots work in TMS where from TMS is fetching these snapshots?

And where we can trace them.

Rishu

Wayne DeNardi · ‎02-18-2014

From my understanding of how the Conference Control Centre snapshots work:

1) The endpoint must have WebSnapshots enabled

2) The endpoint must be one that is managed by TMS

3) The call must not be encrypted

and, for some unknown reason:

4) It's a lot more reliable on the older Tandberg endpoints (ie the MXPs) than the newer Cisco (EX90/SX20) ones.

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.

Wayne

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Rishu Kumar · ‎02-19-2014

Hi Wayne,

1.we got web snapshot enabled in endpoints

2.Endpoints are managed by TMS

3. and we not using encrytion

4. we have all C series endpoints

and some we are getting snapshots some time don't.

Any idea where from TMS fetch these snapshots from MCU or endpoints.

Rishu