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IP Direct Call Error with Roomkit EQ

soohyung choi
Level 1
Level 1

Roomkit EQ
RoomOS 11.9.3.1
Configuration / H323 ->CallSetup Mode: Direct
Configuration / NetworkServices-> H323 Mode: On


If I try IP Direct Calㅣ, there is a problem.
Dial command failed. Error: Unknown error
Roomkey Pro fixed the issue with a factory reset (Room OS 10 version) after downgrade.
I have been trying to fix the Room EQ issue, but Cisco have been not providing RoomOS 10 for Roomkit EQ
Is there a solution?

 

soohyungchoi_0-1708914797672.png

 

1 Accepted Solution

Accepted Solutions

soohyung choi
Level 1
Level 1

I solved  "Dial command failed" Error with TAC's help

TAC advice is " Setting admin password " in this RoomOS version (and Register call)

After setting admin Password, this problem was preprectly solved.

Good luck, Regard

View solution in original post

1 Reply 1

soohyung choi
Level 1
Level 1

I solved  "Dial command failed" Error with TAC's help

TAC advice is " Setting admin password " in this RoomOS version (and Register call)

After setting admin Password, this problem was preprectly solved.

Good luck, Regard

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