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IX 5000 Touch ID connection issue

Hi All, 

We are facing an issue with our IX 5000.

From today morning we are getting "lost connection" error in touch control.

We have tried replacing LAN cable and tried on different ports as well. But the issue didn't fix. 

Can anyone please suggest any solutions. 

2 Replies 2

 

Wayne DeNardi
VIP Alumni
VIP Alumni

Is the navigator trying to connect over the LAN, or is it directly cabled to the IX?  If it's connected to the LAN, perhaps there is a network issue preventing the Touch from talking to the IX.  

Have you tried factory resetting the Touch?

Wayne

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