08-08-2019 01:36 PM
We recently changed our SMTP server and are trying to update the settings. For TMS, we changed the SMTP server in the Adminstration Tools/Configuration/Email Settings and notices for meeting creation/changes are getting through. When we go to provision a new Jabber client user account, the emails with account information are not getting through. Searching through the forums here, it appears the setting should be on Adminstration Tools/Configuration/Provisioning Extension Settings, but that page comes up blank. It was working before with the previous SMTP server but it is no longer available so I suspect the Jabber info is still trying to use that server and the emails are going nowhere. As a band-aid workaround, we could create a DNS entry for the old SMTP hostname and have it point to the new server, but that's being messy and I'd rather not have 2 SMTP hostnames floating around.
08-08-2019 07:04 PM - edited 08-08-2019 07:05 PM
I usually recommend that people use a generic DNS entry for NTP/SMTP/LDAP/etc (time.mydomain.com / mail.mydomain.com / ldap.mydomain.com / etc) - that way you can change the server that provides the service or its IP address and then only have to change your DNS to the new location rather than updating many other systems which may rely on these services. This also allows you to load balance some of the services as well with a load balancer, or a DNS round robin approach.
Please remember to mark helpful responses and to set your question as answered if appropriate.
08-09-2019 06:15 AM
08-11-2019 06:42 PM
The Jabber notifications would be from your CUCM, not from TMS.
Please remember to mark helpful responses and to set your question as answered if appropriate.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide