11-30-2023
12:48 AM
- last edited on
11-30-2023
02:02 AM
by
shaiksh
anyone got any idea why Cisco room kit EQ running software version 11.9.2.4 does not have the ability on setup to choose microsoft teams platform? the only option is Cisco RoomOS
11-30-2023 02:55 AM
Hi
Are you using a Touch10 or a Room navigator?
Please let me know
Regards
Carlo
11-30-2023 03:08 AM
i am using a Cisco room navigator
11-30-2023 05:28 AM
view of the platform selection
11-30-2023 06:27 AM
Have you tried to perform a factory reset using the factory reset pinhole next to USB ports?
Please let me know
Regards
Carlo
12-04-2023 12:31 AM
Doing a factory reset using the pinhole did not fix the problem
01-23-2024 08:43 AM
Rivent,
Did you ever figure this out, I am seeing the same issue.
12-04-2023 01:59 AM
Hi,
Please follow this steps:
- Factory reset the Room
- install CE version 11.5.3 from here https://software.cisco.com/download/home/286331678/type/280886992/release/RoomOS%2011.5.3.3
- Register the Room to webex.
Let it upgrade and reset it again.
Please let me know
Regards
Carlo
12-04-2023 02:34 AM
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