microsoft teams rooms on Room kit EQ

[rivent]

anyone got any idea why Cisco room kit EQ running software version 11.9.2.4 does not have the ability on setup to choose microsoft teams platform? the only option is Cisco RoomOS

[Carlo Poggiarelli]

Hi

Are you using a Touch10 or a Room navigator?

Please let me know

Regards

Carlo

[rivent]

i am using a Cisco room navigator

[rivent]

view of the platform selection

[Carlo Poggiarelli]

Have you tried to  perform a factory reset using the factory reset pinhole next to USB ports?

Please let me know

https://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/roomos-119/desk-room-board-administration-guide-roomos-119.pdf

Regards

Carlo

[rivent]

Doing a factory reset using the pinhole did not fix the problem

[JMF]

Rivent,

Did you ever figure this out, I am seeing the same issue.

[Carlo Poggiarelli]

Hi,

Please follow this steps:

- Factory reset the Room

- install CE version 11.5.3 from here https://software.cisco.com/download/home/286331678/type/280886992/release/RoomOS%2011.5.3.3

- Register the Room to webex.

Let it upgrade and reset it again.

Please let me know

Regards

Carlo

[Ashish Patel]

Good guide start here
https://roomos.cisco.com/doc/MTR
Then look at Requirements for Codec EQ https://roomos.cisco.com/doc/MTR/Requirements
Thanks
ashish