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Missing Add Call Button on Touch 10

e.huntley
Level 1
Level 1

Hello All,

 

Looking all over for an answer.  Have a customer with multiple On Prem registered endpoints.  They state that they don't have the option to add another party to a call on most of the endpoints, but do on at least one. So no Add Call button on the Touch 10.  I can't find where that is even a parameter to modify.  There is no multisite and all the endpoints in CUCM are set at 4 max calls.  Has anyone run across this or know what to check?

 

Thanks

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