Mr Emmanuel

[e.simon01]

Please we have c20 VC Unit which only displays Cisco on the screen. The Tandberg C20 VC Unit has been reset, but only diplayed Cisco on the screen.

Kindly assist with possible solution and what we can do next.

lawrenking@hotmail.com

Thank you

Emmanuel

[Acevirgil de Ocampo]

The software image might be corrupted causing the codec not to boot properly.

Refer to this post and try the procedures on how to swap software image:

https://supportforums.cisco.com/discussion/12629791/cisco-c20-codec-red-led

If the procedure won't solve the issue and the system has an active service contract, it's best way to escalate to Cisco TAC.

regards,

Acevirgil