MX failing to register through Expressway, 500 Internal Server Error

PWJPW · ‎09-29-2015

We have a Cisco Telepresence system hosted in the cloud (VMware) and we're having a problem with getting our MX300 G2 to register all of a sudden.

We have all other devices working, such as Jabber on Win/MAC, DX80's, 8841 Phones etc. These all register through Expressway to CUCM. all working well.

The MX300 G2 was also working, but a few days ago I noticed it had not registered and looking at the logs there is a 500 internal server error showing when it's pulling the device info in. I have tried removing and re-adding the device, assigning a new user etc, to no avail. Logs below. Could anyone advise?

73461.50 PROV I: [retryTimer]: Restart EDGE provisioning from scratch!
73461.50 PROV           startSrvLookup: Looking up Edge domain: '_collab-edge._tls.mydomain.com'
73461.53 PROV           srvLookupSuccess: Edge DNS lookup OK: Received [1] records
73461.53 PROV           srvLookupSuccess: Edge SRV item #0: 'cisco-expressway.mydomain.com.:8443'
73461.53 PROV I: [requestId=1804289982] EDGE_CONFIG 'https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20/get_edge_config/'
73461.53 PROV    ProvisionRequest: url=https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20/get_edge_config/

73461.53 HttpClient   deleteCookiesFromRequest: deleting cookie 'X-Auth' for domain '.mydomain.com'
73461.53 HttpClient           [curl] Replaced cookie X-Auth="1f74049f-c978-48df-ab21-3cdc632ba9f6" for domain mydomain.com, path /, expire 1443512176
73461.54 HttpClient           [curl] Hostname was found in DNS cache
73461.54 HttpClient           [curl] Hostname in DNS cache was stale, zapped
73461.54 HttpClient           [curl] Trying 1.2.3.4...
73461.56 HttpClient           [curl] Connected to cisco-expressway.mydomain.com (1.2.3.4) port 8443 (#154)
73461.56 HttpClient           [curl] successfully set certificate verify locations:
73461.56 HttpClient           [curl] CAfile: /config/certs/ca/default.pem
73461.56 HttpClient           [curl]   CApath: /config/certs/edge_ca_list
73461.57 HttpClient           [curl] ----
73461.57 HttpClient   Configuring ssl context with special Edge certificate verifier
73461.57 HttpClient           [curl] SSLv3, TLS handshake, Client hello (1):
73461.58 HttpClient           [curl] SSLv3, TLS handshake, Server hello (2):
73461.60 HttpClient           [curl] SSLv3, TLS handshake, CERT (11):
73461.61 HttpClient           [curl] SSLv3, TLS handshake, Request CERT (13):
73461.61 HttpClient           [curl] SSLv3, TLS handshake, Server finished (14):
73461.61 HttpClient           [curl] SSLv3, TLS handshake, CERT (11):
73461.62 HttpClient           [curl] SSLv3, TLS handshake, Client key exchange (16):
73461.62 HttpClient           [curl] SSLv3, TLS change cipher, Client hello (1):
73461.62 HttpClient           [curl] SSLv3, TLS handshake, Finished (20):
73461.65 HttpClient           [curl] SSLv3, TLS change cipher, Client hello (1):
73461.65 HttpClient           [curl] SSLv3, TLS handshake, Finished (20):
73461.66 HttpClient           [curl] SSL connection using TLSv1.2 / AES256-GCM-SHA384
73461.66 HttpClient           [curl] Server certificate:
73461.66 HttpClient           [curl] subject: OU=GT10461109; OU=See www.geotrust.com/resources/cps (c)15; OU=Domain Control Validated - QuickSSL(R) Premium; CN=cisco-expressway.mydomain.com
73461.66 HttpClient           [curl] start date: 2015-09-01 06:28:44 GMT
73461.66 HttpClient           [curl] expire date: 2016-09-03 02:46:02 GMT
73461.66 HttpClient           [curl] subjectAltName: cisco-expressway.mydomain.com matched
73461.66 HttpClient           [curl] issuer: C=US; O=GeoTrust Inc.; OU=Domain Validated SSL; CN=GeoTrust DV SSL CA - G4
73461.66 HttpClient           [curl] SSL certificate verify ok.
73461.66 HttpClient     [header OUT] GET /cHVycGxld2lmaS5jb20/get_edge_config/ HTTP/1.1
73461.66 HttpClient     [header OUT] Host: cisco-expressway.mydomain.com:8443
73461.67 HttpClient     [header OUT] Cookie: JSESSIONIDSSO=EA0EB0B2BDD44A5AD56E41E0E644140C
73461.67 HttpClient     [header OUT] Content-Type: application/x-www-form-urlencoded
73461.67 HttpClient     [header OUT] Accept: text/xml
73461.67 HttpClient     [header OUT] User-Agent: Cisco/TC
73461.67 HttpClient     [header OUT] Accept-Charset: ISO-8859-1,utf-8
73461.67 HttpClient     [header OUT] ----
73461.68 HttpClient     [header IN] HTTP/1.1 401 Unauthorized
73461.68 HttpClient     [header IN] WWW-Authenticate: Basic realm="Cisco-Edge"
73461.69 HttpClient           [curl] Server CE_C ECS is not blacklisted
73461.69 HttpClient     [header IN] Server: CE_C ECS
73461.69 HttpClient     [header IN] Date: Tue, 29 Sep 2015 07:36:17 GMT
73461.69 HttpClient     [header IN] Age: 0
73461.69 HttpClient     [header IN] Transfer-Encoding: chunked
73461.69 HttpClient     [header IN] Connection: keep-alive
73461.69 HttpClient     [header IN]
73461.69 HttpClient           [curl] Ignoring the response-body
73461.69 HttpClient           [data IN] 0
73461.70 HttpClient           [curl] Connection #154 to host cisco-expressway.mydomain.com left intact
73461.70 HttpClient           [curl] Issue another request to this URL: 'https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20/get_edge_config/'
73461.70 HttpClient           [curl] Found bundle for host cisco-expressway.mydomain.com: 0x4fd35cb8
73461.70 HttpClient           [curl] Re-using existing connection! (#151) with host cisco-expressway.mydomain.com
73461.70 HttpClient           [curl] Connected to cisco-expressway.mydomain.com (1.2.3.4) port 8443 (#151)
73461.70 HttpClient           [curl] Server auth using Basic with user 'my.user'
73461.70 HttpClient     [header OUT] GET /cHVycGxld2lmaS5jb20/get_edge_config/ HTTP/1.1
73461.70 HttpClient     [header OUT] Authorization: xxxxxx
73461.70 HttpClient     [header OUT] Host: cisco-expressway.mydomain.com:8443
73461.70 HttpClient     [header OUT] Cookie: JSESSIONIDSSO=EA0EB0B2BDD44A5AD56E41E0E644140C
73461.71 HttpClient     [header OUT] Content-Type: application/x-www-form-urlencoded
73461.71 HttpClient     [header OUT] Accept: text/xml
73461.71 HttpClient     [header OUT] User-Agent: Cisco/TC
73461.71 HttpClient     [header OUT] Accept-Charset: ISO-8859-1,utf-8
73461.71 HttpClient     [header OUT] ----
73461.75 HttpClient     [header IN] HTTP/1.1 200 OK
73461.75 HttpClient     [header IN] Content-Length: 1216
73461.75 HttpClient     [header IN] Content-Type: text/xml
73461.75 HttpClient           [curl] Server CE_C ECS is not blacklisted
73461.75 HttpClient     [header IN] Server: CE_C ECS
73461.75 HttpClient           [curl] Replaced cookie X-Auth="6c102752-01d9-441a-8aba-79898f6053ee" for domain mydomain.com, path /, expire 1443540978
73461.76 HttpClient     [header IN] Set-Cookie: X-Auth=6c102752-01d9-441a-8aba-79898f6053ee; Expires=Tue, 29 Sep 2015 15:36:18 GMT; Domain=.mydomain.com; Path=/; Secure
73461.76 HttpClient     [header IN] Date: Tue, 29 Sep 2015 07:36:18 GMT
73461.76 HttpClient     [header IN] Age: 0
73461.76 HttpClient     [header IN] Connection: keep-alive
73461.76 HttpClient     [header IN]
73461.76 HttpClient           [data IN] <?xml version='1.0' encoding='UTF-8'?>
73461.76 HttpClient           [data IN] <getEdgeConfigResponse version="1.0"><serviceConfig><service><name>_cisco-phone-tftp</name><error>NameError</error></service><service><name>_cuplogin</name><server><priority>0</priority><weight>0</weight><port>8443</port><address>presence.mydomain.com</address></server></service><service><name>_cisco-uds</name><server><priority>0</priority><weight>0</weight><port>8443</port><address>cucmpub.mydomain.com</address></server></service><service><name>tftpServer</name><address>192.168.0.2</address></service></serviceConfig><edgeConfig><sipEdgeServer><server><address>cisco-expressway.mydomain.com</address><tlsPort>5061</tlsPort></server></sipEdgeServer><sipRequest><route>&lt;sip:192.168.0.10:5061;transport=tls;zone-id=1;directed;lr&gt;</route></sipRequest><xmppEdgeServer><server><address>cisco-expressway.mydomain.com</address><tlsPort>5222</tlsPort></server></xmppEdgeServer><httpEdgeServer><server><address>cisco-expressway.mydomain.com</address><tlsPort>8443</tlsPort></server></httpEdgeServer><turnEdgeServer/><userUdsServer><server><address>cucmpub.mydomain.com</address><tlsPort>8443</tlsPort></server></userUdsServer></edgeConfig></getEdgeConfigResponse>
73461.76 HttpClient           [data IN] ----
73461.76 PROV    ProvisionRequest received 1216 bytes

73461.77 HttpClient           [curl] Connection #151 to host cisco-expressway.mydomain.com left intact
73461.77 PROV    ProvisionRequest got data end
73461.77 PROV I: [requestId=1804289982] response=200, ''
73461.77 PROV    REQUEST_EDGE_CONFIG:
73461.77 PROV    <?xml version='1.0' encoding='UTF-8'?>
73461.77 PROV    <getEdgeConfigResponse version="1.0"><serviceConfig><service><name>_cisco-phone-tftp</name><error>NameError</error></service><service><name>_cuplogin</name><server><priority>0</priority><weight>0</weight><port>8443</port><address>presence.mydomain.com</address></server></service><service><name>_cisco-uds</name><server><priority>0</priority><weight>0</weight><port>8443</port><address>cucmpub.mydomain.com</address></server></service><service><name>tftpServer</name><address>192.168.0.2</address></service></serviceConfig><edgeConfig><sipEdgeServer><server><address>cisco-expressway.mydomain.com</address><tlsPort>5061</tlsPort></server></sipEdgeServer><sipRequest><route>&lt;sip:192.168.0.10:5061;transport=tls;zone-id=1;directed;lr&gt;</route></sipRequest><xmppEdgeServer><server><address>cisco-expressway.mydomain.com</address><tlsPort>5222</tlsPort></server></xmppEdgeServer><httpEdgeServer><server><address>cisco-expressway.mydomain.com</address><tlsPort>8443</tlsPort></server></httpEdgeServer><turnEdgeServer/><userUdsServer><server><address>cucmpub.mydomain.com</address><tlsPort>8443</tlsPort></server></userUdsServer></edgeConfig></getEdgeConfigResponse>
73461.78 PROV           runUDSUserRequest: url='https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user' tunnel='https://cisco-expressway.mydomain.com:8443/'
73461.78 PROV I: [requestId=1804289983] UDS_USER 'https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user'
73461.78 PROV    ProvisionRequest: url=https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user

73461.78 HttpClient           [curl] Found bundle for host cisco-expressway.mydomain.com: 0x4fd35cb8
73461.78 HttpClient           [curl] Re-using existing connection! (#151) with host cisco-expressway.mydomain.com
73461.78 HttpClient           [curl] Connected to cisco-expressway.mydomain.com (1.2.3.4) port 8443 (#151)
73461.78 HttpClient     [header OUT] GET /cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user HTTP/1.1
73461.78 HttpClient     [header OUT] Host: cisco-expressway.mydomain.com:8443
73461.78 HttpClient     [header OUT] Cookie: JSESSIONIDSSO=EA0EB0B2BDD44A5AD56E41E0E644140C; X-Auth=6c102752-01d9-441a-8aba-79898f6053ee
73461.78 HttpClient     [header OUT] Content-Type: application/x-www-form-urlencoded
73461.78 HttpClient     [header OUT] Accept: */*
73461.78 HttpClient     [header OUT] User-Agent: Cisco/TC
73461.78 HttpClient     [header OUT] Accept-Charset: ISO-8859-1,utf-8
73461.78 HttpClient     [header OUT] ----
73461.85 HttpClient     [header IN] HTTP/1.1 200 OK
73461.85 HttpClient     [header IN] Cache-Control: private
73461.86 HttpClient     [header IN] Expires: Thu, 01 Jan 1970 01:00:00 GMT
73461.86 HttpClient           [curl] Replaced cookie JSESSIONID="9A609EBCFD07D8FFFB0F621465A1B223" for domain cisco-expressway.mydomain.com, path /cucm-uds/, expire 0
73461.86 HttpClient     [header IN] Set-Cookie: JSESSIONID=9A609EBCFD07D8FFFB0F621465A1B223; Path=/cucm-uds/; Secure; HttpOnly
73461.86 HttpClient     [header IN] X-Frame-Options: SAMEORIGIN
73461.86 HttpClient     [header IN] Content-Type: application/xml
73461.86 HttpClient     [header IN] Content-Length: 2703
73461.86 HttpClient     [header IN] Date: Tue, 29 Sep 2015 07:36:18 GMT
73461.86 HttpClient           [curl] Server  is not blacklisted
73461.86 HttpClient     [header IN] Server:
73461.87 HttpClient     [header IN] Age: 0
73461.87 HttpClient     [header IN] Connection: keep-alive
73461.87 HttpClient     [header IN]
73461.87 HttpClient           [data IN] <?xml version="1.0" encoding="UTF-8" standalone="yes"?><user uri="https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user" version="10.5.2">...snip...</user>
73461.88 PROV    ProvisionRequest received 2703 bytes

73461.88 HttpClient           [curl] Connection #151 to host cisco-expressway.mydomain.com left intact
73461.88 PROV    ProvisionRequest got data end
73461.88 PROV I: [requestId=1804289983] response=200, ''
73461.88 PROV           notify_http_done: edgeHttpServerHint_ = https://cisco-expressway.mydomain.com:8443/
73461.88 PROV    REQUEST_UDS_USER:
73461.88 PROV    <?xml version="1.0" encoding="UTF-8" standalone="yes"?><user uri="https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user" version="10.5.2">...snip...</user>
73461.89 PROV           runUDSDevicesRequest: url='https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user/devices' tunnel='https://cisco-expressway.mydomain.com:8443/'
73461.89 PROV I: [requestId=1804289984] UDS_DEVICES 'https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/devices'
73461.89 PROV    ProvisionRequest: url=https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/devices

73461.89 HttpClient           [curl] Found bundle for host cisco-expressway.mydomain.com: 0x4fd35cb8
73461.90 HttpClient           [curl] Re-using existing connection! (#151) with host cisco-expressway.mydomain.com
73461.90 HttpClient           [curl] Connected to cisco-expressway.mydomain.com (1.2.3.4) port 8443 (#151)
73461.90 HttpClient     [header OUT] GET /cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/devices HTTP/1.1
73461.90 HttpClient     [header OUT] Host: cisco-expressway.mydomain.com:8443
73461.90 HttpClient     [header OUT] Cookie: JSESSIONIDSSO=EA0EB0B2BDD44A5AD56E41E0E644140C; X-Auth=6c102752-01d9-441a-8aba-79898f6053ee
73461.90 HttpClient     [header OUT] Content-Type: application/x-www-form-urlencoded
73461.90 HttpClient     [header OUT] Accept: */*
73461.90 HttpClient     [header OUT] User-Agent: Cisco/TC
73461.90 HttpClient     [header OUT] Accept-Charset: ISO-8859-1,utf-8
73461.90 HttpClient     [header OUT] ----
73461.92 HttpClient     [header IN] HTTP/1.1 200 OK
73461.92 HttpClient     [header IN] Cache-Control: private
73461.92 HttpClient     [header IN] Expires: Thu, 01 Jan 1970 01:00:00 GMT
73461.92 HttpClient           [curl] Replaced cookie JSESSIONID="FAD929BF9F89D9A5EDA067494C41132A" for domain cisco-expressway.mydomain.com, path /cucm-uds/, expire 0
73461.92 HttpClient     [header IN] Set-Cookie: JSESSIONID=FAD929BF9F89D9A5EDA067494C41132A; Path=/cucm-uds/; Secure; HttpOnly
73461.92 HttpClient     [header IN] X-Frame-Options: SAMEORIGIN
73461.92 HttpClient     [header IN] Content-Type: application/xml
73461.93 HttpClient     [header IN] Content-Length: 873
73461.93 HttpClient     [header IN] Date: Tue, 29 Sep 2015 07:36:18 GMT
73461.93 HttpClient           [curl] Server  is not blacklisted
73461.93 HttpClient     [header IN] Server:
73461.93 HttpClient     [header IN] Age: 0
73461.93 HttpClient     [header IN] Connection: keep-alive
73461.93 HttpClient     [header IN]
73461.93 HttpClient           [data IN] <?xml version="1.0" encoding="UTF-8" standalone="yes"?><devices uri="https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user/devices" version="10.5.2"><device uri="https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e"><id>178f2fdb-388b-0014-10fa-310242e82f3e</id><name>SEPA89D21484486</name><type>Phone</type><model>Cisco TelePresence MX300 G2</model><description editable="true" source="admin">SEPA89D21484486</description><protocol>SIP</protocol></device></devices>
73461.93 PROV    ProvisionRequest received 873 bytes

73461.93 HttpClient           [curl] Connection #151 to host cisco-expressway.mydomain.com left intact
73461.94 PROV    ProvisionRequest got data end
73461.94 PROV I: [requestId=1804289984] response=200, ''
73461.94 PROV           notify_http_done: edgeHttpServerHint_ = https://cisco-expressway.mydomain.com:8443/
73461.94 PROV    REQUEST_UDS_DEVICES:
73461.94 PROV    <?xml version="1.0" encoding="UTF-8" standalone="yes"?><devices uri="https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user/devices" version="10.5.2"><device uri="https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e"><id>178f2fdb-388b-0014-10fa-310242e82f3e</id><name>SEPA89D21484486</name><type>Phone</type><model>Cisco TelePresence MX300 G2</model><description editable="true" source="admin">SEPA89D21484486</description><protocol>SIP</protocol></device></devices>
73461.94 PROV           runUDSProvisionRequest: url='https://cucmpub.mydomain.com:8443/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e' tunnel='https://cisco-expressway.mydomain.com:8443/'
73461.94 PROV I: [requestId=1804289985] UDS_PROVISION 'https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e'
73461.94 PROV    ProvisionRequest: url=https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e

73461.94 HttpClient           [curl] Found bundle for host cisco-expressway.mydomain.com: 0x4fd35cb8
73461.95 HttpClient           [curl] Re-using existing connection! (#151) with host cisco-expressway.mydomain.com
73461.95 HttpClient           [curl] Connected to cisco-expressway.mydomain.com (1.2.3.4) port 8443 (#151)
73461.95 HttpClient     [header OUT] GET /cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e HTTP/1.1
73461.95 HttpClient     [header OUT] Host: cisco-expressway.mydomain.com:8443
73461.95 HttpClient     [header OUT] Cookie: JSESSIONIDSSO=EA0EB0B2BDD44A5AD56E41E0E644140C; X-Auth=6c102752-01d9-441a-8aba-79898f6053ee
73461.95 HttpClient     [header OUT] Content-Type: application/x-www-form-urlencoded
73461.95 HttpClient     [header OUT] Accept: */*
73461.95 HttpClient     [header OUT] User-Agent: Cisco/TC
73461.95 HttpClient     [header OUT] Accept-Charset: ISO-8859-1,utf-8
73461.95 HttpClient     [header OUT] ----
73461.97 HttpClient     [header IN] HTTP/1.1 500 Internal Server Error
73461.97 HttpClient     [header IN] Cache-Control: private
73461.97 HttpClient     [header IN] Expires: Thu, 01 Jan 1970 01:00:00 GMT
73461.97 HttpClient           [curl] Replaced cookie JSESSIONID="BEB7116324A4FFB061CB25AC986DCA99" for domain cisco-expressway.mydomain.com, path /cucm-uds/, expire 0
73461.98 HttpClient     [header IN] Set-Cookie: JSESSIONID=BEB7116324A4FFB061CB25AC986DCA99; Path=/cucm-uds/; Secure; HttpOnly
73461.98 HttpClient     [header IN] X-Frame-Options: SAMEORIGIN
73461.98 HttpClient     [header IN] Content-Type: application/json
73461.98 HttpClient     [header IN] Date: Tue, 29 Sep 2015 07:36:18 GMT
73461.98 HttpClient           [curl] Server  is not blacklisted
73461.98 HttpClient     [header IN] Server:
73461.98 HttpClient     [header IN] Age: 0
73461.98 HttpClient     [header IN] Transfer-Encoding: chunked
73461.98 HttpClient     [header IN] Connection: keep-alive
73461.99 HttpClient     [header IN]
73461.99 HttpClient           [data IN] 42
73461.99 HttpClient           [data IN] {"code":"UDS1","message":"An internal server error has occurred."}
73461.99 HttpClient           [data IN] 0
73461.99 HttpClient           [data IN] ----
73461.99 PROV    ProvisionRequest received 66 bytes
73461.99 HttpClient           [curl] Connection #151 to host cisco-expressway.mydomain.com left intact
73461.99 HttpClient   HTTPClientCurl received HTTP error 500
73461.99 PROV    ProvisionRequest failed: 4 (HTTP code=500)
73461.99 PROV I: [requestId=1804289985] response=500, 'HTTP code=500'
73461.99 PROV I: handleUnsuccessfulHttpDone: Received 500 (HTTP code=500) on request https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e
73461.99 PROV ERROR: Edge provisioning failed! url='https://cisco-expressway.mydomain.com:8443/cHVycGxld2lmaS5jb20vaHR0cHMvY3VjbXB1Yi5wdXJwbGV3aWZpLmNvbS84NDQz/cucm-uds/user/my.user/device/178f2fdb-388b-0014-10fa-310242e82f3e', message='GET UDS provision: HTTP code=500'

Note I changed my real domain to "mydomain.com" and the real username to "my.user"

Everything looks fine with the user and config but it gets the 500 error when retrieving the device info.

Thanks guys

Acevirgil de Ocampo · ‎10-01-2015

I would suggest to get in touch with the administrator hosting your MRA cloud and start troubleshooting on Expressway side. Performing diagnostic logging on the Expressway would help identify the issue by comparing the logs with generated logs on your endpoint with the time stamps. This way, it could tell you the reason why your endpoint cannot register on the Expressway and getting error messages.

regards,

Acevirgil