12-22-2016 11:25 PM - edited 03-18-2019 06:43 AM
HI ,
We have tried to install two mx300 G2 with CE 8.2.1 , but when tried to give static ip getting error as no network connection, tried multiple ways to get it in network.
Not sure whats causing issue. Can someone guide ?
Solved! Go to Solution.
01-02-2017 12:30 AM
Our MX200G2 didn't get a ip address from DHCP server
I had received maunally configureation guide line from cisco TAC as below
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We will only be able to perform software upgrade once the device gets the IP address. Hence, I would request you if possible for you to please provide the IP address to the codec through serial access. You may use any laptop having putty software or any other terminal like terminal like Zterm (MAC), Minicom (Linux). Please follow the below steps to provide the IP address serially:
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/mx-series/installation_guide/mx200-g2-floorstand-installation-sheet.pdf
2. Now the IP address should ideally be assigned to the device. Same IP address should be displayed on touch panel as well, save the configuration and proceed ahead by choosing other configurations on touch panel.
3.Now try to ping this IP address from a reachable device or try to access the device through SSH or web interface. The IP address should successfully be assigned to this device.
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12-23-2016 12:29 PM
Does the MX300 G2 obtain an IP address if using DHCP?
Do you have the network cable plugged into the correct port on the endpoint, as one is marked LAN and the other for the Touch 10?
01-01-2017 11:25 PM
We do not want MX to get DHCP ip , anyways we tried that also but it momentarily displays ip and vanishses and that IP is not from our dhcp pool. We have seen the mx300 in switch cdp neighbor list. So i guess its connected to rite port.
01-02-2017 12:45 AM
I didn't work anyting, DHCP and Static IP setting... it was new product and first install using touch 10
01-02-2017 12:30 AM
Our MX200G2 didn't get a ip address from DHCP server
I had received maunally configureation guide line from cisco TAC as below
-------------------------------------------------
We will only be able to perform software upgrade once the device gets the IP address. Hence, I would request you if possible for you to please provide the IP address to the codec through serial access. You may use any laptop having putty software or any other terminal like terminal like Zterm (MAC), Minicom (Linux). Please follow the below steps to provide the IP address serially:
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/mx-series/installation_guide/mx200-g2-floorstand-installation-sheet.pdf
2. Now the IP address should ideally be assigned to the device. Same IP address should be displayed on touch panel as well, save the configuration and proceed ahead by choosing other configurations on touch panel.
3.Now try to ping this IP address from a reachable device or try to access the device through SSH or web interface. The IP address should successfully be assigned to this device.
-------------------------------------------------------
01-02-2017 12:37 AM
Lee ,
Can I have the TAC SR refernce number ?
01-02-2017 12:43 AM
Hi Arun
I didn't create TAC Case, the other person was created it.
please refer to bug information as below
https://quickview.cloudapps.cisco.com/quickview/bug/CSCvb30973
08-13-2019 08:23 AM
08-13-2019 05:49 PM
@santiagoabelleira wrote:
how do you force an ip address to the MX300 if it doesn't have a serial port ??
If you are using a current software release, you can change it in the web interface of the device. The reason it didn't work via the web interface in the original poster's circumstances was that there was a bug in that particular software release that stopped the settings from working. All the recent software releases do not have this problem.
Please remember to mark helpful responses and to set your question as answered if appropriate.
01-01-2017 05:10 PM
Hi
I had exprience november 2016,
It was a SW bug on MX 200 and 300
This problem was fixed on CE 8.2.2
This problem have to slove that manually ip seeting trough serial cable connection micro usb port on MX300 to laptop. (the access program is putty .. etc)
the next is ip setting and apply then you can access to MX300
thx
01-01-2017 11:27 PM
Hi lee ,
Do u have any details of the sw bug , if yes can u share the same . Secondly can u provide the cable details and process to connect to MX ..
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