cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
647
Views
5
Helpful
2
Replies

need advice for Tandberg Gatekeeper and border controller

pierre poirier
Level 1
Level 1

I just bought a used gatekeeper and border controller, trying to reset them to access the serial port , the password needs to be reseted , anyone know how or a thread i missed to read.

1 Accepted Solution

Accepted Solutions

Justin Ferello
Level 5
Level 5
The default password for those products was "TANDBERG", so try that first.

If you forget your password, it is possible to set a new password using the following procedure:
1. Reboot the Gatekeeper/Border Controller.
2. Connect to the Gatekeeper/Border Controller over the serial interface once it has restarted.
3. Login with the user name pwrec. No password is required.
4. You will be prompted for a new password.
Note: The pwrec account is only active for one minute following a restart. Beyond that time you will have to restart the system again to change the password.
Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ

View solution in original post

2 Replies 2

Justin Ferello
Level 5
Level 5
The default password for those products was "TANDBERG", so try that first.

If you forget your password, it is possible to set a new password using the following procedure:
1. Reboot the Gatekeeper/Border Controller.
2. Connect to the Gatekeeper/Border Controller over the serial interface once it has restarted.
3. Login with the user name pwrec. No password is required.
4. You will be prompted for a new password.
Note: The pwrec account is only active for one minute following a restart. Beyond that time you will have to restart the system again to change the password.
Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ

thank you Justin, for a fast and correct response