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No incoming video On Sx20 Quick set

gt9129
Level 1
Level 1

My customer  have cisco  sx20 quick set and  webex  CMR  subscription, when  i  try  to  joing the  meeting  from Cisco Sx20 Quick set  the video and  audio of mine  is audible  but  i couldn't hear the  audio and also  couldn't see the  video from other  side. It say "No incoming  video"

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