Participants are not show up on the CMM after join the meeting

[simon1964]

After participants join the CMS conference meeting I cannot see them on the CMM. It takes more than 1 minute before I see their connection status on CMM. I have two systems but only one has the problem. Both systems are running on the same software version. I reboot the CMM and CMS but have same problem.

Please help.

[ercanzer27]

Hi Simon, which CMM and CMS versions you are running on ? I have 2.9.1 for both and there is no issue. 

[lior look · Accepted solution]

It sounds like a network issue of the cdr procedure between CMS and CMM

Try to look on the CDR conversation from CMS by the trace log from CMS