08-16-2013 11:30 AM - edited 03-18-2019 01:39 AM
Hi!
I have a costumer that has a Profile 65, yesterday he call me and told that the system was muted and unmuted by himself, he needed to desconnect the touch to do the conference. The system did this until restart, after the restart the system works normally, and until now it is works normally.
I'm afraid that the system do this again, when a check the logs I find this:
Aug 14 15:08:17 ppc appl: 462.52 MainEvents I: Mic Unmuted
Aug 14 15:08:17 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:17 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:17 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:17 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:20 ppc appl: 465.34 MainEvents I: Mic Muted
Aug 14 15:08:20 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:20 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:20 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:20 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:21 ppc appl: 465.85 MainEvents I: Mic Unmuted
Aug 14 15:08:21 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:21 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:21 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:21 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:22 ppc appl: 466.89 MainEvents I: Mic Muted
Aug 14 15:08:22 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:22 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:22 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:22 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:24 ppc appl: 468.78 MainEvents I: Mic Unmuted
Aug 14 15:08:24 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:24 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:24 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:24 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:27 ppc appl: 472.50 MainEvents I: Mic Muted
Aug 14 15:08:27 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:27 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:27 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:27 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:28 ppc appl: 473.35 MainEvents I: Mic Unmuted
Aug 14 15:08:28 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:28 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:28 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:28 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 ppc appl: 473.77 MainEvents I: Mic Muted
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 ppc appl: 474.07 MainEvents I: Mic Unmuted
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:29 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 ppc appl: 474.67 MainEvents I: Mic Muted
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 ppc appl: 475.14 MainEvents I: Mic Unmuted
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 arm9 spider: WARNING: LayoutDefinition Layouts::getLayoutDefinition(const LayoutQuery&) const: no content family found!
Aug 14 15:08:30 ppc appl: 475.32 MainEvents I: Mic Muted
Any idea?
08-19-2013 05:03 AM
Hi Mel,
Do you have any other details like
does it happens when user is trying to do anything else on touch pad , i.e. volume increase or phone book access or lay out change, any such task and does he finds the MIC mute going on and off.
if so pleas try another touch pad on profile if possible,
if that resolves the issue move forward with a factory reset on the touch pad by touch and hold excalmation mark on the touch volume bar bottom side and once it lit up touch the mute button twice.
lets us know the results,
Regards
Ravi Kr.
08-20-2013 10:19 AM
Hi Ravi!
The problem did not happen again, but if happen I will try the touch factory reset!
Thank you very much!
08-20-2013 01:32 PM
Sounds like a plan, update us if you face any trouble later on.
Thanks
Ravi kr.
Sent from Cisco Technical Support Android App
09-04-2013 11:58 AM
Hi Ravi,
The problem happened again
I did the factory reset and the system worked for a while, but the costumer said that the "mute/unmute" come back.
I opened a TAC and the engineer said that it souds like a bug,
The bug CSCtr13161 is similar.
Regards
09-04-2013 12:04 PM
Hi Melqui,
As this bug seems to be related to C90 codec registered to CUCM, tell me something, do you have a VCS integrated with CUCM? If yes, can you try to register your endpoint to VCS?
I have never seen Tandberg endpoints registered to VCS having issues like that.
In addition, I suggest you to upgrade to the latest software version.
I hope this help.
Paulo Souza
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