06-13-2013 09:39 AM - edited 03-18-2019 01:17 AM
Hi,
I need to reset the administrator password MCU 8510, steps to this process.
MCU 8510 version 4.1
Regards,
Oscar R.
Solved! Go to Solution.
06-13-2013 10:19 AM
Hi friend,
If you have forgotten your password for your Cisco acquired TANDBERG/Codian product you need to restore the unit to its factory settings to reset it. This will remove all configuration, including passwords.
When restoring your unit to the factory settings you will need a copy of your activation keys. If you don't have them, contact Cisco customer support. When you contact Cisco customer support you will need to provide the serial number and MAC address of your unit. This information is found on a label on the unit's back panel.
To return your unit to its factory settings and reset the password:
To change the password, go to Users.
Regards
Paulo Souza
06-13-2013 10:19 AM
Hi friend,
If you have forgotten your password for your Cisco acquired TANDBERG/Codian product you need to restore the unit to its factory settings to reset it. This will remove all configuration, including passwords.
When restoring your unit to the factory settings you will need a copy of your activation keys. If you don't have them, contact Cisco customer support. When you contact Cisco customer support you will need to provide the serial number and MAC address of your unit. This information is found on a label on the unit's back panel.
To return your unit to its factory settings and reset the password:
To change the password, go to Users.
Regards
Paulo Souza
06-13-2013 10:27 AM
Alternately, if you have a backup of your MCU configuration, it is easier to remember the password. The backup of MCU configuration is just a basic text xml archive. If you open the xml backup file you can use any text editor to find the password, just search for "password" withinthe file, your password will be there in clear text.
Paulo Souza
06-13-2013 10:48 AM
Hi,
The backup is before password change, I can not use the second option.
With the first option is rebooting the MCU and are no taking me reset_config command.
Thanks for the collaboration, I'll try again.
06-13-2013 06:43 PM
You are welcome!
Paulo Souza
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide