Room kit Automatically factory reset.

[TommyNilsson0342]

This happens on 2 devices.

We are not using UCM so below should not be true.

room-kit-administrator-guide-ce94.pdf (cisco.com)

Automatic factory reset when changing the call

service (device activation)

The video system will automatically factory reset and

restart when using the user interface to change the

device activation method, for example from VCS to Cisco

UCM. This will prevent conflicting configurations when

provisioning the video system to a new service.

Changing the provisioning from the API will not

automatically factory reset the video system

[TommyNilsson0342]

When we upgraded the firmware the issue solved itself.

[Nithin Eluvathingal]

That appears to be buggy behavior. It’s good that you posted that the issue was resolved by upgrading. If you could also add the version you were on and the version you upgraded to, it would be beneficial for someone else facing the same issue.