Room Kit Pro and PresenterTrack not functioning

[Matt_W]

Has anyone else ran into this? 

I have a Cloud registered Room Kit Pro running the latest software and I can't get PresenterTrack to trigger.

I have a P60 connected to camera input 2 (this is the one I am trying to set up presenter track on) and a Quad Camera connected to camera input 1.

I have ran through the setup guide and the system tells me it has activated but when I try standing in the trigger zone it does not activate.  I have disabled speaker track during the test as I have read you cannot have it enabled for PresenterTrack to work.  I have even tried using the built in Classroom setup method but that doesn't have any change in results.  The trigger zone is in front of a gray wall so I would think detection should not be a problem.

[Patrick McCarthy]

You said you are turning off speaker track - but are you putting the codec in presenter mode? You need to - read here: https://help.webex.com/en-us/9ur0g6/Set-Up-PresenterTrack-for-Room-Devices

[Matt_W]

Yes, the Room Kit Pro has also been put in presenter mode.  I'll try using diagnostics mode to see if it is registering the faces at all.

[Matt_W]

Enabling diagnostic mode seemed to be recognizing everything correctly.  After then disabling it again now the system is working as intended.