SX 20 Monitor 2 output problem

[sibrahim2]

Dears gents ,

I have sx20 and i connected the first monitor to display and i second output to recorder , the first out is giving signal and it's OK but the second monitor not giving any signal to the recorder it's given only CISCO logo once i restart the codec however i configured the sx20 monitor dual .

Note :

Once i remove the cable from output 1 ( monitor 1 ) it give me signal on output 2 ( monitor 2 ) and when i return back output 1 it disappear again from output 2 . 

Please need your advice .

thanks a lot .

[Patrick Sparkman]

What happens if you set the second output to "First"?

Settings the second output to First will mirror the first output, however settings it to Dual, you will only see presentation content when either sending or receiving it, and/or selfview if configured to show it on the second monitor.

[sibrahim2]

Dear Patrick ,

thanks a lot for your reply , i set second output to " first " but still nothing happen still not giving signal , it give me signal only when i remove the cable from first output ( monitor 1 ) , in the previous codecs ( like : C40 , C60 .. ) it was working fine , give me from second output same output signal of first output but in SX20 i don't know why like that ?

please advice 

thanks 

[Wayne DeNardi]

What software version is your SX20 running? 

Does your SX20 have the "Dual Display" option key installed?  This option key should be included on SX20s sold recently, but was an additional purchase on older units (L-SX20-DD under L-SX-SERIES-PAK).

Wayne
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[sibrahim2]

Dear Wayne ,

Thanks a lot for your reply 

this's the Software version: TCNC7.3.6.ea51021 , 

Is it the Dual Display should be with licence? , when i checked the data sheet i didn't found any licence for the Dual monitor only for multisite call .

Thanks 

[Patrick Sparkman]

The Dual Display option key use to be a paid feature, but a few years ago it became an included option key for $0 which is why you don't see it on the SX20 data sheet, the PID is LIC-SX20-DD.  Even if you don't have the Dual Display option key, the second HDMI output should still mirror the first, unless I'm mistaken.