Give it another go. I've seen simialr things occur when there had been outages or maintenacne happening the site or Cisco back end infrastucuture - trying again a day or two later gave the results.
Are you requesting the licence in the right way? The licences don't usually get "downloaded" for the TelePresence equipment, but rather displayed on the screen, or emailed (although there is a "download" button, I've never had much luck with it.
Try looking this way
• Go to www.cisco.com/go/licence and log in
• Click on the "Get Other Licences" optiona nd select "Tandberd License to Resend"
• Put in the Serial Number of your device and click Search
The licenses for your devices will display on the screen, with the option to email them to yourself at the bottom.
If nothing happens after pressing "Search", try a different Browser - on this particular page, I've had more luck with IE11 than with Firefox 32.
Wayne
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Wayne
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