12-09-2013 03:55 AM - edited 03-18-2019 02:16 AM
Hello,
I have an SX20 and i don't know what is the correct serial number to register it with a Cisco contract mantenance.
In the box different numbers are available.
I already know that these numbers correspond to different parts of the equipment, but the box have another serial number of the product:
Anyone know what is the correct serial number?
Thanks
12-09-2013 05:33 AM
Hi Eduard,
try with this one:
CTS-SX20-PHD4X-K9
12-09-2013 05:55 AM
Hi Andrey.
Thanks for your response, i'll try with this serial number.
12-09-2013 07:50 AM
Hi Eduard,
Make sure you get all the minor items covered/ updated under the parent Package Sn which is
CTS-SX20-PHD4X-K9
Thanks
Ravi Kr.
12-09-2013 08:45 AM
Hi Ravi, thank for your response.
01-20-2015 02:14 AM
Dear all,
How can i find serial number for
CTS-SX20-12XK9-PRM
I don't have container box for main part.
I have all of box for other units.
CTS-SX29CODEC
CTS-PHD-1080P12XS
Please help to find main part serial number.
my mail: kaunghtetzaw86@gmail.com
01-20-2015 02:17 PM
hi Kaung,
Any specific reason you are looking for the Sn of the integrated part number for all the equipments.
in order to get the SN of the requested part id, you can look into the PO you have received
or you can reach to cisco customer service, and provide any of the parts SN, either camera or codec , Cisco CS would be able to provide you the details.
hope this helps.
Regards
Ravi kr.
01-20-2015 03:35 PM
As Ravi has mentioned, you can contact Cisco and they should be able to look up the information for you. However if you just want to the serial numbers of the codec and camera, they are located on the bottom of the hardware, or you can see them in the web interface, under Configuration > Peripherals.
01-20-2015 05:55 PM
And, if you plug in the serial number of the codec in to the licencing portal (http://www.cisco.com/go/licence) in a "Get Other Licences", "TelePresence Licences to Resend" request, it'll show you both the Hardware Serial Number (of the device you entered) and the "System SN" for the whole system it was part of.
Wayne
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01-20-2015 11:28 PM
Hi Wayne,
I really appreciate your help.
I got the system SN for the whole system.
Thank you,
Kaung
01-21-2015 02:36 AM
Hi Wayne,
I already ordered for Smartnet service for that device.
Could you give me guide line for Software update process.
Where can I find the instruction and step by step.
Thank you,
Kaung
01-21-2015 05:35 AM
If you use TMS, you can do the following:
If you don't use TMS, you can do the following:
01-21-2015 11:13 PM
Hi Patrick,
Thanks for your reply.
We don't have TMS, so I choose second option.
Your "code" means contract code which we can find on smartnet form.
Am I right?
Is there any risk for Software update.
Thank you,
Kaung
01-22-2015 03:41 PM
Hi Kaung,
Wayne
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01-28-2015 10:00 PM
Hi Wayne,
I would like to know different between CTS-SX20-PHD12X-K9 and CTS-SX20-12XK9-PRM. Can I connect with this two model in multisite area?
Thank you,
Kaung
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