SX10 no video during conference then crashes

[klmi]

I have an SX10 with the latest firmware (s52030ce9_2_3-3ba381b.pkg)

video camera works fine on self view via HDMI, however when a conference takes place neither end sees the other persons video.  Audio works fine, when the conferences ends the SX10 crashes and reboots.

If I do an audio only call, the sx10 does not crash at the end of the call.

Issue was present before I upgraded.  I have also carried out a factory reset

I'm using direct h323 

I assume this is a software fault? does upgrading the firmware totally rewrite the file system or could there be erroneous files still there causing an issue.  Can the file system be wiped entirely?

[Patrick Sparkman]

What was the previous version known working software version, before you started experiencing crashes?
Have you tried to install CE9.2.3 again?
Since you've already tried a factory reset, and if installing CE software again doesn't resolve the issue, recommend you contacting TAC. You might be able to figure out why the crash is happening by going through the endpoint log files.

[klmi]

version was 8.something..

it stopped working on the version it came supplied with.

Not under warranty or agreement, so essentially a very expensive product that is probably fixable, but not without specialist info.

I've reinstalled the latest version again, still the same.

[Patrick Sparkman]

If you check the historical endpoint logs, do you see anything that might indicate why it's restarting between the time the call ends and the reboot?

[klmi]

VideoExec: Transaction "t_stop" timed out because one or more operations did not respond in time. Please attach complete logs from failed system to any bug reports filed!
2018-02-24T21:45:25.443+00:00 a9 eventlog[1828]: VIDEOEXEC PANIC in functional/video/controller/videoexec/vetask_internal.cpp(158)!
2018-02-24T21:45:25.443+00:00 a9 eventlog[1828]:

Last message 'ttvenc_ivahd_encode:' repeated 1 times, suppressed by syslog-ng on (none)
2018-02-24T21:44:43.337+00:00 a9 eventlog[1828]: cq pair: h264_dec-0 <-> cq_wt-0
2018-02-24T21:44:43.337+00:00 a9 appl[1828]: 7527.12 DEC_FSM-0 I: created decoderstack [ttvdec_h264_dce] (std=H.264 width=1920 height=1088 mbps=243162)
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.201] dce.c:410: codec_create info: No codecs are active..IVA-HD should be in standby
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.201] ivahd.c:227: ivahd_acquire info: ivahd acquire - in sw wake up mode
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.204] dce.c:164: videnc2_create info: Created videnc2 ivahd_h264enc: version H264ENC_TI DEV.500.V.H264AVC.E.IVAHD.01.00.02.00
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.204] dce.c:434: codec_create info: Created codec: @86ec6650 slot: 0
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.204] dce.c:442: codec_create info: Total: 6291456 Free: 4915848 Largest: 4775304
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.780] ivahd.c:234: ivahd_acquire info: ivahd already acquired
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.785] dce.c:307: viddec3_create info: Created viddec3 ivahd_h264dec: version H264VDEC_TI DEV.500.V.H264AVC.D.HP.IVAHD.02.00.14.00
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.785] dce.c:434: codec_create info: Created codec: @86ed9db8 slot: 1
2018-02-24T21:44:43.000+00:00 (none) ducati: [0][ 3193.786] dce.c:442: codec_create info: Total: 6291456 Free: 4944256 Largest: 4775304
2018-02-24T21:44:43.576+00:00 a9 appl[1828]: 7527.36 DEC_FSM-0 I: Decode Err: 0x00008000|Fatal error|
2018-02-24T21:44:43.576+00:00 a9 eventlog[1828]: IVAHD H.264 dec: fatal error has occured (32768), try recover.
2018-02-24T21:44:43.630+00:00 a9 eventlog[1828]: ttvencq-0: "ttvenc_h264_dce" not fast enough, skip frame (11)
2018-02-24T21:44:43.963+00:00 a9 eventlog[1828]: ttvencq-0: "ttvenc_h264_dce" not fast enough, skip frame (21)
2018-02-24T21:44:44.296+00:00 a9 eventlog[1828]: ttvencq-0: "ttvenc_h264_dce" not fast enough, skip frame (31)
2018-02-24T21:44:44.000+00:00 (none) ducati: [0][ 3194.010] H264VDEC_TI_decodeStart 2508 !

[klmi]

How would I go about wiping the file system and re uploading it again

Are there any instructions to do this via serial?

[Patrick Sparkman]

All you can do is a perform a software upgrade, anything beyond that will require TAC.