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SX10 unsupported resolution HELP

Pablo Bareiro
Level 1
Level 1

Hi,

I’ve a SX10 connected to a TV. I’m trying to connect a Notebook for content sharing.

The problem is that all notebooks in my company don’t have HDMI ports, just VGA ports.

The place where y connects the Notebook is far from the SX10, so what we want to do is connect the Notebook and the SX10 with a HDMI-VGA converter (UTP).

The problem is that when we do it, the SX10 always shows up a message that says “unsupported resolution”. We tried changing the resolutions of the Notebook, but it always shows up the same message.

Is this a problem of the HDMI-VGA converter?

The solution that I think is using directly a VGA cable, for this I have to do a new wiring…..but I’ll be better to use a UTP cable than a VGA cable.

 

Thanks for your time.

Kind regards.

PABLO

6 Replies 6

Justin Ferello
Level 5
Level 5

Pablo,

What is the model HDMI-VGA converter you are using?

Thanks,
Justin

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ

Hi Justin,

 

Thanks for your quick reply.

I'm using this HDMI-VGA Converter:

https://www.nisuta.com/producto.asp?id=NSCOVGHD3

Also, for the UTP wiring I'm using an extensor:

https://www.nisuta.com/producto.asp?id=NSHE30

 

Currently, I’m not using the extensor just the converter.

 

Thanks

Pablo,

So just using the converter works?

Looking at the specs it appears the extender might be enforcing HDCP permanently on the output side and Cisco video endpoints do not support HDCP signals.

Thanks,
Justin

Thank you,
Justin Ferello
Technical Support Specialist, ScanSource KBZ

Justin,

I tried connecting directly to the HDMI-VGA converter.

But the problem persists.

Thanks,

Pablo.

Pablo, usa proximity, tengo varios equipos SX y en todos el problema esta. Si tenes un 2a1 o algo asi, no detecta la resolucion. Es como medio duro con el tema.

Ariel, muchas gracias por la respuesta.

Entonces vengo complicado jaja.

Gracias igual. Pruebo con el proximity.


Slds.

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