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SX20 & SX80 - Auto-join functionality no longer working

JaMaOH
Level 1
Level 1

Hello,
We have a SX20 and a SX80 in two different room locations (same building), which last week, all of a sudden, the auto-join functionality quit working on both systems.  Manually entering the meeting ID and they'll connect fine.  Prior to Monday afternoon last week, there were no issues.

I sat in when a auto-join of a scheduled item was to occur and when it got time to auto-join / connect for the meeting, I heard an operators voice across the speakers say: "This call cannot be completed as dialed. Please check the number and dial again."  As I said, entering the meeting ID and the device connects fine.

I checked the call logs for both systems, and for the auto-join entries, there are listed in these entries:
Disconnect cause Call party not registered
Disconnect cause code 404 (SIP)
Disconnect cause type NetworkRejected
Occurrence type NoAnswer

I have almost zero experience with these systems, so I'm uncertain what to check and figure out why this is occurring.

Thank you..

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