SX20 one way video with Polycon

[Melquisedeque Gomes]

Hello all!

I recently deployed 3 SX20 in a costumer. The SX20 function without a VCS or other gatekeeper and they works with one to one NAT.

The problems starts when I make a call to a specific customer that have a Polycom View Station 5.1FX. When I make a call the costumer can hear and see me, but I can only hear him...

I could not capture any log, but I taked this print from the SX20:

There is some kind of incompatibility with this model?? The constumer sad that the firewall is OK, and there no rules bethwin the two sites.

Regards

[Wayne DeNardi]

TC6.2.1 was released recently.  Try this as it has fixed the issues or no audio/no video we were experiencing when dialing in to Polycom units.

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