SX20 Retrieve Password

[loconnor]

Hello Cisco community,

We have a SX20 installed about a year ago. The problem is that the password may have been changed and nobody knows what it is..  I have attempted the default of username "admin" with no password and all other combinations that may have been it but nothing works.

Any help would be appreciated.  Teleconference is today and they did not think of testing the device prior to the event..

Best regards

[Patrick Sparkman]

You'll need to factory reset the endpoint if you don't know the admin password, as there is no password reset option, see password-recovery for the steps.

[loconnor]

Thank you Patrick!  I was able to get in touch with Tech Support and they gave me the same response.  Really appreciate your time and support to help us out! 

Best regards,

Lisa

[Patrick Sparkman]

No problem, glad you were able to get it resolved.

Don't forget to mark your question as answered so others that have the issue can easily find the solution.